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Manual install of SEP 12.1.2 32 bit rolling back ?

Migration User

Migration UserNov 11, 2013 02:13 AM

Did you make some space ?
ℬrίαη

ℬrίαηJan 02, 2014 11:51 AM

Do you have the SEP_INST.log file to post?

  • 1.  Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Nov 09, 2013 11:08 AM

    Hi people,

    Can anyone please let me know where is the log file of the failed installation of SEP client 12.1.2 ?

    Because when I'm trying to manually upgrade SEP 11.0.6 to 12.1.2 32 bit client on my Windows Server 2003, it rolled back always.

    Thanks



  • 2.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Nov 09, 2013 11:21 AM

    Check SEP_INST.log on %temp% folder.

     

    What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?

     

    Article:TECH164067 | Created: 2011-07-06 | Updated: 2013-06-25 | Article URL http://www.symantec.com/docs/TECH164067

     



  • 3.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Broadcom Employee
    Posted Nov 09, 2013 12:18 PM

    %temp% folder, Sep_inst.log would be flog name.

    check for return value 3 in that log, above or below that entry there would reason for roll back.

    whats the OS?

     



  • 4.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Nov 10, 2013 12:03 PM

    John,

    It's in %temp%

    Post the log here if you need assistance.

    Brian



  • 5.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Nov 10, 2013 09:27 PM

    Pete, it is Windows Server 2003 Standard SP2 32 bit.

    Strangely, there is nothing left in the %TEMP% ?

    I wonder if this is caused by the very limited disk space in C: drive being lesser than 500 MB ?



  • 6.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?
    Best Answer

    Posted Nov 10, 2013 09:29 PM

    Definitely. I would suggest having at least 2GB free, possibly more.



  • 7.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?
    Best Answer

    Broadcom Employee
    Posted Nov 10, 2013 09:46 PM

    500 MB is less space for SEP to install, make some additional free space as posted by Brian and try installing again.

    are you manually installing or pushing package to the target client?



  • 8.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Nov 11, 2013 02:06 AM

    Well I did manual install on this particular production server.

    Somehow it is now still running on 11.0.6 



  • 9.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Nov 11, 2013 02:13 AM

    Did you make some space ?



  • 10.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Nov 11, 2013 02:16 AM

    are you trying to install a silent package or interactive one?

    since 12.1 is side by side install you should be having few logs as mentioned in this document

    http://www.symantec.com/business/support/index?page=content&id=TECH164067



  • 11.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Broadcom Employee
    Posted Nov 11, 2013 02:28 AM

    restart the machine .

    did the install go smooth?

     



  • 12.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Jan 02, 2014 10:44 AM

    Do you need more help ? If not please update thread.



  • 13.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Jan 02, 2014 11:51 AM

    Do you have the SEP_INST.log file to post?



  • 14.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Jan 02, 2014 04:05 PM

    Yes, it seems that the issues is on the disk space itself.

    In one occasion, the SEP definition folder gets way too big ~1 GB with 3-4 definitions folders.



  • 15.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Jan 02, 2014 04:08 PM

    11.x keeps 3 defs by default, 12.1 only keeps one.

    You can remove the 11.x client and install 12.1



  • 16.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Jan 05, 2014 07:51 PM

    Cool, thanks for the clarification Brian. So in this case I can safely delete the other two older SEP client definition folders.



  • 17.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Jan 05, 2014 08:48 PM

    You can but it will always keep 3 defs by default so your best bet is to just get it to 12.1



  • 18.  RE: Manual install of SEP 12.1.2 32 bit rolling back ?

    Posted Jan 05, 2014 10:34 PM

    You are absolutely right Brian, this server was still using SEP 11.0.6.

    Many thanks for the explanation :-)