Manual Scan is unable to clean a detected virus on a mapped network share
Most of our data is stored on a "Netapp" data filer. The SEP Clients conntect over a mapped network drive to that CIFS shares. On the "Netapp" filer no antivirus product scans the data in realtime. Therefore on all Clients network scan is activated.
Our previous scan software was not able to scan the data on that mapped network folders in realtime (auto protect). That's why several hundred Excel documents are infected with a old macro virus "X97M.Laroux.gen".
I created some manual scans on a SEP 12.1 client with network scan activated as a user with admin rights on the specified network folders. The actions in the scan options are set to "clean risk/ quarantine risk".The scan detects all of the infected files but is not able to clean the files directly. The result is "log only", "the file was left unchanged".
When I navigate to that folder in "Windows Explorer" on the same client with the same user "Auto Protect" detects also the infected file and is able to clean it.
Why Auto Protect is able to clean the files but a manual scan isn't?