Endpoint Protection

I'm trying to (finally) upgrade 11.0.6100 to 12.x, and in order to do so, it is telling me to uninstall my 11.x version.  I tried to do so through Add/Remove programs, and that doesn't work at all.  Then I looked up the instructions on KnoweldgeBase, and when you click on the article for uninstalling SEPM, it says there is no article associated with this URL.  When I try to create a support ticket to request the instructions and/or the CleanWipe tool, it requires a technical contact ID, support number, or technical case ID, none of which I have.

So ... how do I uninstall it so I can upgrade?

there is no need to uninstall, you just need to click on setup.exe for upgrade

Upgrading or migrating to Symantec Endpoint Protection 12.1.1000 (RU1)
http://www.symantec.com/business/support/index?page=content&id=TECH174545
 

Hello,

What version of SEP 12 are you trying to Install?

Is that SEP 12.1 Small Business Edition OR the SEP 12.1 Enterprise Enterprise Edition?

Check this Article:

Supported Upgrade paths to Symantec Endpoint Protection 12.1

http://www.symantec.com/docs/TECH163514

How many clients do you have in all on your environment?

Are you trying to Migrate the SEP from the Local machine or are you taking a remote Desktop for Migration?

In reference to the Manual Uninstallation Documentation, check this Article:

Manual uninstall documents for Symantec Endpoint Protection

http://www.symantec.com/docs/TECH96924

Incase, you need Symantec Cleanwipe Utility, check this Article:

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

Hope that helps!!