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Manual Update 12.5 SP4 failed

Created: 28 Oct 2013 | 7 comments
Hi all,
 
I have tried to update my RAWS-64bit but error encountered.  Remote agent 12.5 running on Win 2008 R2.
 
Error prompt when attemping to run RAWSx642213SP4.msp
 
Internal Error 2870 MsiRMFilesInUse, BannerBitMap, File in use.
 
Please help. Thanks!
Operating Systems:

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CraigV's picture

Hi Limm,

 

Couple of things you can try:

1. Manually stop the RAWS agent and run the installation;

2. Check any AV installed on that server, and stop/disable the services before trying the installation again.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Lim Shann's picture

Hi Craig,

I tried stopping the remote agent under services.msc and close the remote agent ultility.  No antivirus installed yet cos is a new server.  Any more solutions?

Thanks!!

CraigV's picture

...do you have the latest patch/SP installed on the media server?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Lim Shann's picture

Hi Craig,

Yes I did.  The update for remote server is copied out from the BE server after patching.  Thanks. 

AmolB's picture

Have you checked below article

 http://www.symantec.com/docs/TECH125504

CraigV's picture

...and you're following the steps as per TN below?

http://www.symantec.com/business/support/index?page=content&id=TECH70657

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Lim Shann's picture

Hi Craig,

Yes, I followed the instructions from http://www.symantec.com/business/support/index?page=content&id=TECH70657.  

As for http://www.symantec.com/docs/TECH125504, I will give it a try.  Mm.. but how come I do not need to turn of UAC when I installed remote agent manually on this server?  This is just a patch and I have some many problem with it.  

Truly appreciate your kind help.  Hope the article works for me.