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Manual update is not happening

Created: 09 May 2013 • Updated: 10 May 2013 | 12 comments
vinu283's picture
This issue has been solved. See solution.

Hi All,

       I am trying to update my clients  manually by using jdb files in server  but it is showing error file can any one tell me what may be the reason.

 

 

Thanks in advance

 

Regards

Vinod Kumar D

Operating Systems:

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W007's picture

hello,

can you provide error screen shot ?

Try to clear Corrupt Virus Defination

https://www-secure.symantec.com/connect/articles/h...

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.

Article:TECH166923  |  Created: 2011-08-11  |  Updated: 2012-06-16  |  Article URL http://www.symantec.com/docs/TECH166923

 

 

You can download JDB file and Paste below path

In Client END

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1101.401.105\inbox

In SEPM Server

How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

Article:TECH102607  |  Created: 2007-01-08  |  Updated: 2012-06-28  |  Article URL http://www.symantec.com/docs/TECH102607

 

 

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

pete_4u2002's picture

the jdb file should be processed. does it gives .err ?

 

vinu283's picture

HI

    I can not send screen shot but i will explain normally after pasting jdb file in sepm a folder will be created automatically but in this case it is not creating folder and immediately that .jdb file is becoming .jdb.err file

vinu283's picture

Hi pete

 yes it is giving .err

W007's picture

How much disk space available in SEPM ?

https://www-secure.symantec.com/connect/forums/sep...

Try to clear Corrupt Virus Defination

https://www-secure.symantec.com/connect/articles/h...

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.

Article:TECH166923  |  Created: 2011-08-11  |  Updated: 2012-06-16  |  Article URL http://www.symantec.com/docs/TECH166923

 

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

technical_specialist's picture

Hello,

 

May be the defibntion which you have downloaded is corrupted, redownload the defintion.

vinu283's picture

Hi

I did that yesterday and today also i have downloaded again same problem

pete_4u2002's picture

after copying the jdb file into incoming folder and after sometime when it genereates .err error pass on the scm-server-0.log

 

vinu283's picture

HI

   I have uninstalled liveupdate. and reinstalled then update happend thanks every one...

 

SOLUTION