Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Manually installing DAgent removes computer from domain.

Created: 07 Nov 2012 • Updated: 08 Nov 2012 | 5 comments
This issue has been solved. See solution.

Deployment Console Version 6.9 (Build 453) Service Pack 4

Created simple image of Windows 7 64Bit Enterprise and when I manually install the DAgent the PC reboots, renames itself and removes itself from the domain.  This used to happen whenever I would try to remotely install the AClient to any XP machine.

Not sure whats going on here but any help would be appreciated.

More info:  Client is NOT on image and machine is not sysprepped to join to domain.

Thank you.

Comments 5 CommentsJump to latest comment

andykn101's picture

Is there an aclient.cfg file, maybe in the root of C:?

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

SOLUTION
Ragman's picture

No.  I didnt install ANY Altiris or Symantec products on my image.  Only used Deployment console to create and deploy said image.

I basically just installed Windows 7 from scratch put computer into audit mode, installed all drivers, important updates, and applications, sysprepped (using answer file I created in WAIK) and created an image.

The only time a client was installed was when I manually installed DAgent which resulted in the title of this post.

 

andykn101's picture

How did you create the image? Even if you don't use the windows client (AClient or DAgent) if you use Automation (DOS, Linux or WinPE) Altiris loads an automation agent, the Bootworks client. This might be leaving an aclient.cfg file on thhe system with configuration info that the DAgent reads.

Install the DAgent with full logging turned on and see if you can see anything in the log file.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

bhawver's picture

How are you deploying the image?  Via Altiris?  It's possible that the job never fully completes (i.e. it's set to configure after imaging).  When you install the DAgent, it checks in and still sees there is work for it to do resulting in the computer being "reconfigured" out of the domain.

Brian Hawver
Systems Engineer
Yaskawa America, Inc.

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads.

Ragman's picture

I guess I was blind.  Didnt see the Aclient.cfg file.  I deleted it and all is well.  Thanks alot Andy.