Video Screencast Help

Manually Managed Endpoint Protection Not Updating

Created: 02 Jan 2013 • Updated: 14 Jan 2013 | 15 comments
This issue has been solved. See solution.

I have Endpoint Protection 12.1 and it fails to update. I have no clue where to begin.

Comments 15 CommentsJump to latest comment

.Brian's picture

Is this the SEPM or the SEP client?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

troyr73's picture

Here is the log. THANK YOU for any assistance you can provide!

AttachmentSize
SymLog.docx 14.68 KB
.Brian's picture

Is this for a managed or unmanaged client?

Do you have a proxy in place?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

.Brian's picture

Try running a repair on the client.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

As per the title of the Thread, "Manually Managed Endpoint Protection Not Updating", so I believe you are talking about the a Self managed Client, correct?

OR

You are talking about Symantec Endpoint Protection Manager not being Manually updated?

Could you help us by describing the issue in a detailed way...?

Are you updating the client manually via Intelligent updater OR via .jdb file??

I would suggest you to work on these Troubleshooting Articles:

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/docs/TECH95790

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Rafeeq's picture

click on start

run

type luall.exe

check what result it gives.

troyr73's picture

Yes, a self managed client. SEP Client Unmanaged.

I click the "Fix" the issues button and it won't work. I try click the "Live Update" button on the console and it won't work either.

troyr73's picture

Rafeeg,

No executable found by that name on my computer.

Rafeeq's picture

Oops!! its changed now. can you try to run it manually it will be under

C:\Program Files\Symantec\Symantec Endpoint Protection\SepLiveUpdate.exe.

 

Mithun Sanghavi's picture

 

Hello,

How about downloading the Intelligent updater for the SEP 12.1 clients??

The Intelligent Updater is an executable file that can be used to update virus definitions for the Symantec Endpoint Protection client. To update the definitions, run either the Daily Certified or Rapid Release Intelligent Updater on the local computer.

Intelligent updater could be downloaded from:

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce

Check this Article:

How to update definitions for Symantec Endpoint Protection using the Intelligent Updater

http://www.symantec.com/docs/TECH102606

Also check these Threads:

https://www-secure.symantec.com/connect/forums/sep-121-unmanaged-client-not-updating

https://www-secure.symantec.com/connect/forums/how-manually-update-virus-definition-files-sep-v12-64-bit-clients

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
.Brian's picture

Intelligent Updater will only update AV defs so just be aware of that. Unless of course AV was the only one that wouldn't update and the others are...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

pete_4u2002's picture

if its unmanaged the client should be getting the update from the LUA or Symantec LU.