Endpoint SWAT: Protect the Endpoint Community

 View Only
  • 1.  "Map failed" - SEPM logs - SEP 12ru3

    Posted Jan 27, 2014 07:44 AM

    Hi 

    Anyone come across under the Admin tab >> Servers >> Map failed [Site: xxx] [Server: xxx] for one of our SEPM's.

    This doesnt appear on any other SEPM - SEP12RU3.

     



  • 2.  RE: "Map failed" - SEPM logs - SEP 12ru3

    Posted Jan 27, 2014 07:50 AM

    I have not seen this issue to be honest :)

    are you running SEPM on sql server? seems to be a memory issue, 

    Have you tried  increasing the java heap size?

      1. Click StartRun.
      2. In the Run dialog box, type regedit
      3. Press Enter.
      4. Locate the following registry key: 
        HKLM\SYSTEM\CurrentControlSet\Services\semsrv\Parameters\
      5. Locate the following keys: 
        JVM Option Number 0 
        JVM Option Number 1
      6. Adjust the key values upward, and for optimal performance, match the key values.
        For example, to create a 1 GB static heap, set: "JVM Option Number 0" to "-Xms512m", and set "JVM Option Number 1" to "-Xmx1024m".
      7. Close Regedit.
      8. Click Start Settings Control Panel Administrative Tools
      9. In the Services dialog box, right-click Symantec Endpoint Protection Manager, and then click Restart.
      10.  


  • 3.  RE: "Map failed" - SEPM logs - SEP 12ru3

    Posted Jan 27, 2014 08:16 AM

    Ideally, you want to turn on SEPM debugging to see what's going on. See here:

    How to debug the Symantec Endpoint Protection Manager



  • 4.  RE: "Map failed" - SEPM logs - SEP 12ru3

    Broadcom Employee
    Posted Jan 27, 2014 09:23 AM

    Hi,

    Could you attach screenshot?



  • 5.  RE: "Map failed" - SEPM logs - SEP 12ru3
    Best Answer

    Posted Jan 28, 2014 01:00 AM

    Just ran a repair - reconfigured SEPM and no more errors.