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MAPI Proxy: Decryption aborted

Created: 10 Sep 2012 | 7 comments

Hi!

We have a problem. PGP Desktop starts to fail with "MAPI Proxy: Decryption aborted" when trying to read the message. Stopped reading the messages that were read before. After rebooting the error disappears, but reappears after some time. Configuration: Windows 7 x32, Outlook 2010 x32, PGP Desktop 10.2.1 (Build 4869) x32 in CKM + Universal server.

Please help as solve this problem.

Comments 7 CommentsJump to latest comment

Vaska's picture

I saw this thread.

But i have

DE 17:30:02 Looking for decryption key 0xE563AAA1
DE 17:30:02 >> PGPocTrayFindPrivateKeyLocallyByKeyID 0xE563AAA1
DE 17:30:02 >> OCValidatePrivateKey
DE 17:30:02 << OCValidatePrivateKey
DE 17:30:02 Found key by keyid
DE 17:30:02 << PGPocTrayFindPrivateKeyLocallyByKeyID
DE 17:30:02 Found private key 0xE563AAA1
DE 17:30:02 Private key 0xE563AAA1 is unlocked
DE 17:30:02 << PGPocUnlockADecryptionKey
DE 17:30:02 Received getdecryptionkeys request
DE 17:30:02 PlugIn: getdecryptionkeys event
DE 17:30:02 >> PGPocTrayCopyMyKeys
DE 17:30:02 << PGPocTrayCopyMyKeys
DE 17:30:02 Plugin: allocating hold buffer
DE 17:30:02 Plugin: finished get decryption keys w/ err 0, body bytes 5
DE 17:30:02 Plugin: sending response body, 5 bytes
DE 17:30:02 Plugin: sent body, header err = 0
DE 17:30:02 Received testconnection request
DE 17:30:02 Received testconnection request
IE 17:30:02 MAPI Proxy: Decryption aborted

Ashish-Sharma's picture

Enable debugging and send that log again:

Any of these will help you:

http://www.symantec.com/docs/HOWTO64205

http://www.symantec.com/docs/TECH149847

Thanks In Advance

Ashish Sharma

Vaska's picture

Debugging is enable, you can see DE (debug event) in my log what I sent in my first message. That not enough?

Ashish-Sharma's picture

hi,

As per log

DE 17:30:02 Looking for decryption key 0x21BBBBC6
DE 17:30:02 >> PGPocTrayFindPrivateKeyLocallyByKeyID 0x21BBBBC6
DE 17:30:02 << PGPocTrayFindPrivateKeyLocallyByKeyID
DE 17:30:02 Decryption key 0x21BBBBC6 not found
DE 17:30:02 Looking for decryption key 0xEB7003E4
DE 17:30:02 >> PGPocTrayFindPrivateKeyLocallyByKeyID 0xEB7003E4
DE 17:30:02 << PGPocTrayFindPrivateKeyLocallyByKeyID
DE 17:30:02 Decryption key 0xEB7003E4 not found
DE 17:30:02 Looking for decryption key 0x33BF5FC8
DE 17:30:02 >> PGPocTrayFindPrivateKeyLocallyByKeyID 0x33BF5FC8
DE 17:30:02 << PGPocTrayFindPrivateKeyLocallyByKeyID
DE 17:30:02 Decryption key 0x33BF5FC8 not found
 

Thanks In Advance

Ashish Sharma

Vaska's picture

Yes. This is keys of other recipients and they NOT found.

DE 17:30:02 Decryption key 0x21BBBBC6 not found
DE 17:30:02 Decryption key 0xEB7003E4 not found
DE 17:30:02 Decryption key 0x33BF5FC8 not found
 

But my private key have ID 0xE563AAA1. As per log

DE 17:30:02 Looking for decryption key 0xE563AAA1
DE 17:30:02 >> PGPocTrayFindPrivateKeyLocallyByKeyID 0xE563AAA1
DE 17:30:02 >> OCValidatePrivateKey
DE 17:30:02 << OCValidatePrivateKey
DE 17:30:02 Found key by keyid
DE 17:30:02 << PGPocTrayFindPrivateKeyLocallyByKeyID
DE 17:30:02 Found private key 0xE563AAA1
DE 17:30:02 Private key 0xE563AAA1 is unlocked

And after reboot I was able to read the message.

Vaska's picture

I can not restart the computer several times a day. Moreover, this issue is not unique to my PC. Can you suggest a solution?