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.master Sharepoint files not backed up

Created: 05 Mar 2014 • Updated: 11 Apr 2014 | 6 comments
This issue has been solved. See solution.

Hi there

As per subject, I've seen many errors in the backup log (finished with exceptions) of .master files not being backed up. The only time it does work is if I disable Sharepoint services but I of course do not want to do this.

I believe this started happening following some much needed server updates from Microsoft and those updates are more important than these files (or so I think) so the updates will have to stay. Please have a look at the screenshot attached.

Anyone else having a similar issue or know why this is happening or know how to "close" these files or even better yet, know of a solution?

Thanks for reading

Steven

Operating Systems:

Comments 6 CommentsJump to latest comment

CraigV's picture

Hi,

Are you using the SharePoint agent, or are you trying to do a file-level backup?

If the latter (file), then these files are probably being skipped by Backup Exec's Active File Exclusion...best bet would be to use the agent, and if you can't/don't want too, then exclude these files.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
slipknot's picture

Wow super fast reply thank you CraigV.

So these files are not integral to the normal operation of Sharepoint and may be skipped? I recall I read somewhere these files have to do with how information is being displayed in a browser so if that's the case then yes, I can just skip these files to avoid the unsightly errors.

CraigV's picture

Well, do you use the agent? In which case you probably don't need to backup the installation folder. You should also refer to the best practices around this.

If they aren't needed and a restore of the data you currently have will work, then exclude them.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

CraigV's picture

Not a problem!

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...