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Masters gone from ALL MASTER SERVERS view

Created: 24 Jul 2013 • Updated: 24 Jul 2013 | 3 comments

Hi gang,

Need help with solving this puzzle. I have two masters (NBU, OS SLES 10 sp3) that from one day to the other are not being displayed on the ALL MASTER SERVERS view in OpsCenter (v7.5.0.6, OS WIN2K8R2 sp1 64bit). I have looked into ViewBuilder, and their are showing up now as Object Type: Media_Client, while the other Master servers are: Master_Media_Client.

Any ideas on what happened here? And, what can I do to remidiate?


Operating Systems:

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tom_sprouse's picture


It can be from a few things... however this type of request should be handled by support.

It will likely require SQL scripting to resolve the issue.

If you have any questions, please let me know.


Note: If this post provides you with a solution don't forget to mark the discussion as solved...

luisvidal's picture

Thanks, Tom. I will contact support.

NetBackup v7.5.0.6

SuSE Linux Enterprise Server 10 SP 3

Omar Villa's picture

There is bug up to OC 7504 where the masters view lost the link to the DB and apparently lost the maste in OC 7505 a trigger was introduced to detect this and soonest the master disapear the SQL trigger pull it back.

Omar Villa

Netbackup Expert

Twiter: @omarvillaNBU