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McAfee agent not uninstalling by sep

Created: 11 Nov 2013 • Updated: 14 Nov 2013 | 5 comments
This issue has been solved. See solution.

Hello Support,

I have migrated my antivirus console  from McAfee ePO to SEPM 12.1.3, 

I have created the client installation package with uninstall other security software installed and pushed the package remotly,

 But  McAfee agent, HIPS, site advisor are not uninstalling, Can anyone help me

Operating Systems:

Comments 5 CommentsJump to latest comment

Ambesh_444's picture

Hi,

I would suggest you to use the SEPprep competitive product uninstall tool

https://www.symantec.com/business/support/index?page=content&id=TECH148513

Also, check this SEPPrep demo:

https://www-secure.symantec.com/connect/videos/demo-how-use-symantec-endpoint-protection-prep-tool

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

SOLUTION
Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

You can refer the following article to find out more info about Third-party security software removal.

Article: Third-party security software removal support in Symantec Endpoint Protection 12.1.2 and later

http://www.symantec.com/docs/TECH195029

You will have to create custom SEP client package with the help of SEPprep competitive tool.

SEPprep is an unsupported tool that is designed to uninstall any competitive product automatically

The SEPprep.ini configuration file has a number of options that control how the SEPprep tool works

Into the SEPprep.ini configuration file manually add the product names ( McAfee agent, HIPS, site advisor) to remove it from the systems and install SEP on it.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Beppe's picture

Hello,

unfortunately the "uninstall other security software installed" feature does not support some very recent versions of other antiviruses, what is your McAfee product and version?

Regards,

Giuseppe

Chetan Savade's picture

Hi,

Is there any update?

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<