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McAfee Messed Up Our SEP Installation

Created: 20 Jan 2014 | 2 comments
JEBanasik's picture

We are running SEP 12.1.2015.2015 on a Windows 7 Ultimate machine.  We went to update the Adobe Flash, but failed to note that the default installation included McAfee (personal edition of some sort).  The McAfee attempted to install but quit when it realized the machine was in a corporate network.  Since then we are getting a red flag in the Action Center telling us to turn on our antivirus program. As far as we can tell, SEP is working correctly.  Every offered solution that we found does not correct the issue.  We are assuming that a DLL needs to be re-registered or we need to fix something in the registry.  If you have been down this road before, please let us know how to correct this.

Operating Systems:

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Brɨan's picture

Ensure the McAfee piece is removed in add/remove programs.

Are the any errors showing on the SEP client?

If not, it should be fine.

If so, run a repair on the SEP client via add/remove programsand hopefully that should correct it.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture


SEP repair should take care if any DLL is missing or corrupt.

Also there was a known issue & fixed in SEP 12.1 RU3 version.

Fix id info:

Windows Action Center incorrectly reports that Symantec Endpoint Protection virus protection is off

Fix ID: 2646137

Symptom: Windows Action Center incorrectly reports Symantec Endpoint Protection virus protection is off. Microsoft Network Access Protection may quarantine client computers as a result.

Solution: When Windows Action Center cannot retrieve Auto-Protect's status, it reports that virus protection is off. A forced update from Symantec Endpoint Protection to Windows Action Center now occurs when the Auto-Protect status goes from Disabled to Enabled, or from 'not able to get status' to Enabled.

Reference: New fixes and features in Symantec Endpoint Protection 12.1.3

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

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