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Media error disk is offline

Created: 09 Jul 2012 • Updated: 23 Jul 2012 | 2 comments
This issue has been solved. See solution.

Hi,

we have an issue with Backup Exec 2012. 

Intermittently the backup disk goes offline and hence the backup job does not finish and comes up with errors. Errors below.

At the end of the day we switch the disk back online, no issues, and the backup job completes. 

We now have to check every morning if the disk is online. Most days it is not.

Can you let us know the how to remedy this situation?

 

thanks,

arvi

 

The disk is offline.

This is typically caused by the folder becoming inaccessible due to it being deleted, renamed, or unshared. It may also be caused by a disk full condition. The folder state has been set to offline. Please attend to this condition. Additional detail may be found in the Event Viewer - Application Log.

 

Backup Exec Alert: Media Error

(Server: "VCENTER") The disk is offline.

This is typically caused by the folder becoming inaccessible due to it being deleted, renamed, or unshared. It may also be caused by a disk full condition. The folder state has been set to offline. Please attend to this condition. Additional detail may be found in the Event Viewer - Application Log.

For more information, click the following link:

http://eventlookup.veritas.com/eventlookup/EventLo...

 

Comments 2 CommentsJump to latest comment

CraigV's picture

Hi,

 

Check the TNs below for further information:

http://www.symantec.com/business/support/index?page=content&id=TECH54598

http://www.symantec.com/business/support/index?page=content&id=TECH23200

You might also want to get hold of B2Dtest.exe and run it against the B2D to see if there are any issues that are reported.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Arvim's picture

Thanks Craig,

 

It was actually an authority issue. we got it solved now

SOLUTION