Video Screencast Help

Merging of licenses SEP license with differnt expiry date

Created: 24 Oct 2013 | 8 comments

HI All ,

 

I have a senario here ,

 

One of our clients were having decentralized SEP Infra , i. e each region having their own setup and license

eg Seprate sepm server for Asis : Licnese expiry Nov 2013

   Seprate  SEPM for America  :  License expiry in Nov 2016

 Seprate Sepm for Europe : License expiry in Nov 2018

 

Now we have the a centralized environment with three SEPm in replication mode , where we want one single license with one single validity , Is it possible to do it ?? if yes how ?

 

Abhishek Dalmia

 

 

Operating Systems:

Comments 8 CommentsJump to latest comment

Rafeeq's picture

Merge the licenses first make it a single one and then insert it on your new sepm

as long as you have same number of count it should not be a problem.

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

You can import the multiple licenses but to change their validity you need to get in touch with the License department.

You just need to ensure the number of seats in your license file cover the number of SEP clients managed by all SEPMs (SEPM1 + SEPM2 + SEPM3 + SEPM4 + SEPM5).

Refer this article thought in your case it's vice versa:

Can a single license be split between multiple separate Symantec Endpoint Protection Managers?

http://www.symantec.com/docs/TECH164392

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

SMLatCST's picture

You'd normally have to go through Symantec's licensing dept to get this sort of thing done:

http://www.symantec.com/support/assistance_care.jsp

The should be able to produce a single license file to cover the total number of endpoints, but the differing end dates will cause issues.  If you were to purchase additional maintenance so that the licenses for Asia and America end at the same time as those for Europe, it would porbably make it easier for them to produce a single license file, but that's just speculation on my part.

Asking them is the best course of action here.

.Brian's picture

Basically, contact Symantec licensing and they can merge the licsenses for you.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Sumit G's picture

Agree with Chetan, For the license expiry issue you need to contact with Licensing team.

Regards

Sumit G.

GeoGeo's picture

How to manage license file when there are several Symantec Endpoint Protection Managers in place? 

http://www.symantec.com/docs/TECH164392

You could contact the Licensing Department via:

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com

https://licensing.symantec.com/acctmgmt/index.jsp

For Renewals or view details of your Symantec support contracts visit our License Renewal Center.

Hope that helps!!

Please review ideas and vote there could be something useful :)

https://www-secure.symantec.com/connect/security/ideas