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Message: Connection timed out with GhostCode 19922 With Windows 7

Created: 08 Dec 2011 • Updated: 21 Dec 2011 | 32 comments

Hi all,

First of all, I'm not an english native speaker so excuse me if I do some mistakes.

I'm in charge of the backup for +/- 500 PC's wich are deployed in a heavy industry plant.

I do the backup with Ghost solution suite 2.5.1. wich is installed on a Win2008R2 Server, the destination for the image file is a standard PC with space disk enough.

When I take a backup of a PC XP 32Bits, the operation complete succesfully but when I try to backup a PC with Seven 64bits, the task start correctly and the client connect to the server but the task crash after +/- 5 - 10 min.

The PC's 7 64bits have the same installation image and all the PC's 7 64bits that I try to backup crash...

I have this in the GHOSTERR.TXT:

 

 *********************************
Date   : Thu Dec 08 11:03:42 2011
Error Number: (503)
Message: Connection timed out with GhostCode 19922

Version: 11.5.1.2266 (Dec 24 2009, Build=2266)
OS Version: Professional  (Build 7600)
Command line arguments: -Z1 -clone,src=1,mode=create,dst=@MCB5FACPC01pull12 -batch -igb -jaddr=172.26.32.186 -sgt -blind
Active Switches :
       AutoName
PathName            : 5714 RDz76IMS_InstallDisk1.exe
DumpFile            : 00000001.GHS
DumpPos             : 2147465063
FlagImplode         : 2
FlagExplode         : 0

CloneSrc            : 1
BatchPartSrc        : 0
BatchPartMSrc       :

CloneDst            : @MCB5FACPC01pull12
BatchPartDst        : 0

Operation Details :
  Total size.........28423
  MB copied..........2826
  MB remaining.......25597
  Percent complete...9%
  Speed..............625 MB/min
  Time elapsed.......4:31   
  Time remaining.....40:57   

Thread #1096 Call Stack
AbortLog
Generic_Abort
MCastAbort
MCastRecv
MCastRemoteComm::recvBuffer
remoteComm::internalRecvData
remoteComm::recvCommand 2
remoteMasterDeviceCommand::DoOpen
deviceCommand::Open
CheckDumpFile
WinSpanning
GetNextFile
WriteSpanHeader
DumpWrite
NTFSWrite
writeNextSeqPacket
dumpRun
dumpAttribute
dumpAttributes
dumpMFTRec
dumpMFT
dumpVol
DumpNTFSPartition
ProcessNTFSPartition
CopyPartition
ProcessAllPartitions
CopyAllPartitions
CopyDiskToFile
CopyMainline
AttemptOperation
sub_main
main

Call Stack
Address            Frame              Logical Addr              Module
0x000000007769038a 0x0000000000126a70 ZwGetContextThread+0x000000000000000a
0x000007fef85085b8 0x0000000000126a78 SymLoadModule64+0x0000000000000000
0x0000000000126d98 0x0000000000126ac8 0x0000:0x0000000000000000
0xfffffffffffffffe 0x0000000000126ad0 0x0000:0x0000000000000000
0x0000000140168fed 0x0000000000126ad8 0x0001:0x0000000000167fed C:\Program Files (x86)\Symantec\Ghost\ghost64.exe
0x0000000000120033 0x0000000000126b18 0x0000:0x0000000000000000
0x00000202002b6d98 0x0000000000126b20 0x0000:0x0000000000000000
0x000000014048fef9 0x0000000000126b28 0x0001:0x000000000048eef9 C:\Program Files (x86)\Symantec\Ghost\ghost64.exe
0x00000000022230f8 0x0000000000126b30 0x0000:0x0000000000000000
0x00000000004a1558 0x0000000000126b38 0x0000:0x0000000000000000
0x0000000000126e38 0x0000000000126b40 0x0000:0x0000000000000000
0x0000000000126c00 0x0000000000126b48 0x0000:0x0000000000000000
0x0000000000126e1e 0x0000000000126b50 0x0000:0x0000000000000000
0x000000014048f5b6 0x0000000000126b58 0x0001:0x000000000048e5b6 C:\Program Files (x86)\Symantec\Ghost\ghost64.exe
0x0000000000126e1e 0x0000000000126b60 0x0000:0x0000000000000000
0x00000001404bcaba 0x0000000000126b68 0x0002:0x0000000000009aba C:\Program Files (x86)\Symantec\Ghost\ghost64.exe
0x000000014048fef9 0x0000000000126b70 0x0001:0x000000000048eef9 C:\Program Files (x86)\Symantec\Ghost\ghost64.exe
0x0000000000126b78 0x0000000000126b78 0x0000:0x0000000000000000
0x00000000022230f8 0x0000000000126b80 0x0000:0x0000000000000000
0x00000000004a1558 0x0000000000126b88 0x0000:0x0000000000000000
0x0000000000100001 0x0000000000126b90 0x0000:0x0000000000000000
End Call Stack


Start heap available: 2864320512
Cur   heap available: 2711805952
Total Memory:         4122574848

Allocated
  33500 ..\ghost.cpp:1511
Free

Fat details:

NTFS details:
----------------

NTFS Global Flags:
----------------
     contiguousWrite=1 forceDiskClusterMapping=0
     inhibitCHKDSK=1 ignoreBadLog=0 ignoreCHKDSKBit=0
     enable_cache=0 xfrbuflen=32768
     last_attr_type = 0
     loadExact = 0
     sameSize = 0
----------------
    =======================================================
    NTFS volume 0:
    ----------------
    initialised..............1
    read cached..............N
    Selective caching........N
    flags....................Volume OK
    drive....................0x00
    part order...............1
    version..................0x0400
    volsize..................1130495
    blocksize................512
    clusterfactor............8
    clustersize..............4096
    mftrecordsize............1024
    indexrecordsize..........4096
    indexclustperrecord......1
    bootSectorCopyOffset.....1130495
    pagefileSys..............-1
    bootIni..................-1
    volumeLabel..............[BDEDrive]
    sectorsInUse.............72856
    totalNonCopiedBytes......0
    bytesToCopy..............0
    bitmapClusters...........5
    bitmapUsedBytes..........17664
    estimatedClusters........5
    estimatedUsedBytes.......17664
    clustersizeShift.........12
    blocksizeShift...........9
    mftrecordsizeShift.......10
    indexrecordsizeShift.....12
    totalRootMftRecs.........102
    clustermap failover......N
    Boot sector details
        name....................[NTFS    ]
        blocksize...............512
        clusterfactor...........8
        reservedSectorsUnused...0
        mediaType...............0xf8
        secPerTrack.............63
        numHeads................255
        hiddenSectors...........155115520
        volsize.................1130495
        mftcluster..............47103
        mftmirrorcluster........16
        clustersPerMFTRecord....246
        clustersPerIndexBuffer..1

        ---------------------------------------------------
        Cluster Allocation Map
        ---------------------------------------------------
        Start: 141311 Length: 0 Next: 141311


    =======================================================
    =======================================================
    NTFS volume 1:
    ----------------
    initialised..............1
    read cached..............N
    Selective caching........N
    flags....................Volume Unknown
    drive....................0x00
    part order...............0
    version..................0x0400
    volsize..................155113471
    blocksize................512
    clusterfactor............8
    clustersize..............4096
    mftrecordsize............1024
    indexrecordsize..........4096
    indexclustperrecord......1
    bootSectorCopyOffset.....155113471
    pagefileSys..............-1
    bootIni..................-1
    volumeLabel..............[OSDisk]
    sectorsInUse.............76359032
    totalNonCopiedBytes......9328435200
    bytesToCopy..............0
    bitmapClusters...........592
    bitmapUsedBytes..........2423648
    estimatedClusters........592
    estimatedUsedBytes.......2423648
    clustersizeShift.........12
    blocksizeShift...........9
    mftrecordsizeShift.......10
    indexrecordsizeShift.....12
    totalRootMftRecs.........144656
    clustermap failover......N
    Boot sector details
        name....................[NTFS    ]
        blocksize...............512
        clusterfactor...........8
        reservedSectorsUnused...0
        mediaType...............0xf8
        secPerTrack.............63
        numHeads................255
        hiddenSectors...........2048
        volsize.................155113471
        mftcluster..............786432
        mftmirrorcluster........16
        clustersPerMFTRecord....246
        clustersPerIndexBuffer..1

        ---------------------------------------------------
        Cluster Allocation Map
        ---------------------------------------------------
        Start: 19389183 Length: 0 Next: 19389183


    =======================================================

Disk Info :
  remote.............0
  drive..............0
  sectorsUsedCount.......156243968
  estimatedUsedCount.....58212289
  numPartitions..............2
  Version............1151
  Full structure dump....
   {
      PID_START_BYTE: 0
      PID_WIN_9X_ID_PRESERVE: false
      SVersion: 1151
      SCylinders: 9726
      PID_WIN_9X_ID: 1978164454
      SDiskFormat: 13
      PID_WIN_NT_ID: 2934315392
      SMbr:
         0x0000 33 c0 8e d0 bc 00 7c 8e c0 8e d8 be 00 7c bf 00
         0x0010 06 b9 00 02 fc f3 a4 50 68 1c 06 cb fb b9 04 00
         0x0020 bd be 07 80 7e 00 00 7c 0b 0f 85 0e 01 83 c5 10
         0x0030 e2 f1 cd 18 88 56 00 55 c6 46 11 05 c6 46 10 00
         0x0040 b4 41 bb aa 55 cd 13 5d 72 0f 81 fb 55 aa 75 09
         0x0050 f7 c1 01 00 74 03 fe 46 10 66 60 80 7e 10 00 74
         0x0060 26 66 68 00 00 00 00 66 ff 76 08 68 00 00 68 00
         0x0070 7c 68 01 00 68 10 00 b4 42 8a 56 00 8b f4 cd 13
         0x0080 9f 83 c4 10 9e eb 14 b8 01 02 bb 00 7c 8a 56 00
         0x0090 8a 76 01 8a 4e 02 8a 6e 03 cd 13 66 61 73 1c fe
         0x00a0 4e 11 75 0c 80 7e 00 80 0f 84 8a 00 b2 80 eb 84
         0x00b0 55 32 e4 8a 56 00 cd 13 5d eb 9e 81 3e fe 7d 55
         0x00c0 aa 75 6e ff 76 00 e8 8d 00 75 17 fa b0 d1 e6 64
         0x00d0 e8 83 00 b0 df e6 60 e8 7c 00 b0 ff e6 64 e8 75
         0x00e0 00 fb b8 00 bb cd 1a 66 23 c0 75 3b 66 81 fb 54
         0x00f0 43 50 41 75 32 81 f9 02 01 72 2c 66 68 07 bb 00
         0x0100 00 66 68 00 02 00 00 66 68 08 00 00 00 66 53 66
         0x0110 53 66 55 66 68 00 00 00 00 66 68 00 7c 00 00 66
         0x0120 61 68 00 00 07 cd 1a 5a 32 f6 ea 00 7c 00 00 cd
         0x0130 18 a0 b7 07 eb 08 a0 b6 07 eb 03 a0 b5 07 32 e4
         0x0140 05 00 07 8b f0 ac 3c 00 74 09 bb 07 00 b4 0e cd
         0x0150 10 eb f2 f4 eb fd 2b c9 e4 64 eb 00 24 02 e0 f8
         0x0160 24 02 c3 49 6e 76 61 6c 69 64 20 70 61 72 74 69
         0x0170 74 69 6f 6e 20 74 61 62 6c 65 00 45 72 72 6f 72
         0x0180 20 6c 6f 61 64 69 6e 67 20 6f 70 65 72 61 74 69
         0x0190 6e 67 20 73 79 73 74 65 6d 00 4d 69 73 73 69 6e
         0x01a0 67 20 6f 70 65 72 61 74 69 6e 67 20 73 79 73 74
         0x01b0 65 6d 00 00 00 63 7b 9a 80 19 e6 ae 00 00 00 20
         0x01c0 21 00 07 fe ff ff 00 08 00 00 00 d8 3e 09 80 fe
         0x01d0 ff ff 07 fe ff ff 00 e0 3e 09 00 40 11 00 00 00
         0x01e0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01f0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 55 aa
         0x0200
      SIsSpanned: false
      SOs2Name:
         0x0000 00 00 00 00 00 00 00 00 00 00
      SFingerprint: 4ee08a66
      SHeadsPerCyl: ff
      SectorsPerTrack: 3f
      SRemote: false
      SEndOfImagePosition: 200
      PID_BYTE_COUNT: 12a05f2000
      SFlags: 1
      SPatchedFileCount: 0
      SDrive: 0
      PID_BOOT_CODE:
         0x0000 33 c0 8e d0 bc 00 7c 8e c0 8e d8 be 00 7c bf 00
         0x0010 06 b9 00 02 fc f3 a4 50 68 1c 06 cb fb b9 04 00
         0x0020 bd be 07 80 7e 00 00 7c 0b 0f 85 0e 01 83 c5 10
         0x0030 e2 f1 cd 18 88 56 00 55 c6 46 11 05 c6 46 10 00
         0x0040 b4 41 bb aa 55 cd 13 5d 72 0f 81 fb 55 aa 75 09
         0x0050 f7 c1 01 00 74 03 fe 46 10 66 60 80 7e 10 00 74
         0x0060 26 66 68 00 00 00 00 66 ff 76 08 68 00 00 68 00
         0x0070 7c 68 01 00 68 10 00 b4 42 8a 56 00 8b f4 cd 13
         0x0080 9f 83 c4 10 9e eb 14 b8 01 02 bb 00 7c 8a 56 00
         0x0090 8a 76 01 8a 4e 02 8a 6e 03 cd 13 66 61 73 1c fe
         0x00a0 4e 11 75 0c 80 7e 00 80 0f 84 8a 00 b2 80 eb 84
         0x00b0 55 32 e4 8a 56 00 cd 13 5d eb 9e 81 3e fe 7d 55
         0x00c0 aa 75 6e ff 76 00 e8 8d 00 75 17 fa b0 d1 e6 64
         0x00d0 e8 83 00 b0 df e6 60 e8 7c 00 b0 ff e6 64 e8 75
         0x00e0 00 fb b8 00 bb cd 1a 66 23 c0 75 3b 66 81 fb 54
         0x00f0 43 50 41 75 32 81 f9 02 01 72 2c 66 68 07 bb 00
         0x0100 00 66 68 00 02 00 00 66 68 08 00 00 00 66 53 66
         0x0110 53 66 55 66 68 00 00 00 00 66 68 00 7c 00 00 66
         0x0120 61 68 00 00 07 cd 1a 5a 32 f6 ea 00 7c 00 00 cd
         0x0130 18 a0 b7 07 eb 08 a0 b6 07 eb 03 a0 b5 07 32 e4
         0x0140 05 00 07 8b f0 ac 3c 00 74 09 bb 07 00 b4 0e cd
         0x0150 10 eb f2 f4 eb fd 2b c9 e4 64 eb 00 24 02 e0 f8
         0x0160 24 02 c3 49 6e 76 61 6c 69 64 20 70 61 72 74 69
         0x0170 74 69 6f 6e 20 74 61 62 6c 65 00 45 72 72 6f 72
         0x0180 20 6c 6f 61 64 69 6e 67 20 6f 70 65 72 61 74 69
         0x0190 6e 67 20 73 79 73 74 65 6d 00 4d 69 73 73 69 6e
         0x01a0 67 20 6f 70 65 72 61 74 69 6e 67 20 73 79 73 74
         0x01b0 65 6d 00 00 00 63 7b 9a 80 19 e6 ae 00 00
      PID_WIN_NT_ID_PRESERVE: false
      PID_DISK_NOTIFY_OS: true
      PID_PARTITION_NODE_FORMAT: d
      SEstimatedUsed: 3783fc1
      STotalSectors: 9502f90
      SPartitions:
      [

         {
            PID_POSITION_ID: 1.1:
            SFlagInp: 0
            SFileOperationOffset: 0
            PID_VOLUME_NAME: OSDisk
            PID_FIND_FIRST: false
            PID_FIND_BEST_FIT: false
            SSlot: 0
            PID_VOLUME_DRIVE_LETTER: C:
            SNumSects: 93ed800
            PID_VOLUME_TYPE: 1
            PID_START_CHS_MAXED_OUT: false
            PID_FORMAT_TYPE: 8
            SOrder: 0
            SFpos: 1c00
            PID_VOLUME_SLOT_NUMBER: 0
            PID_END_CHS:
            {
               PID_SECTOR: 3f
               PID_HEAD: fe
               PID_CYLINDER: 3ff
            }
            PID_VOLUME_START: ffe00
            SBootable: false
            PID_CLEANLY_SHUTDOWN: true
            SExtended: false
            SSystemId: 7
            SSizeAdjustment: 0
            PID_IS_VOLUME_CONTAINER: false
            PID_SYSTEM_ID: 7
            PID_START_CHS:
            {
               PID_SECTOR: 21
               PID_HEAD: 20
               PID_CYLINDER: 0
            }
            PID_FORMAT: 8
            PID_ACTIVE: false
            PID_EXTENT:
            {
               PID_EXTENT_CONTAINER_EXTENT_INDEX: 0
               PID_EXTENT_START: ffe00
               PID_EXTENT_SIZE_MINIMUM: 127db00000
               PID_EXTENT_SIZE_MAXIMUM: 127db00000
            }
            SFirstSect: 800
            PID_READ_ONLY: false
            PID_FIND_LAST: false
            PID_NAME:
            SFlags: 0
            PID_ROLE_FORMAT_MATCHING_TYPE: 0
            SEndFpos: 0
            PID_VOLUME_SIZE_MINIMUM: 127db00000
            PID_PARENT_BOOT_RECORD_SECTOR_OFFSET: 0
            PID_FIND_WORST_FIT: false
            SGflags: 4
            PID_NO_HARD_ERROR: true
            PID_VOLUME_SIZE_MAXIMUM: 127db00000
            PID_END_CHS_MAXED_OUT: true
            PID_HIDDEN: false
            PID_IS_VOLUME: true
            PID_VOLUME_NOTIFY_OS: true
            PID_PARENT_BOOT_RECORD_SLOT_NUMBER: 0
            SSectorsUsed: 48d2578
            PID_ROLE: 2
         }

         {
            PID_POSITION_ID: 1.2:
            SFlagInp: 0
            SFileOperationOffset: 0
            PID_VOLUME_NAME: BDEDrive
            PID_FIND_FIRST: false
            PID_FIND_BEST_FIT: false
            SSlot: 1
            SNumSects: 114000
            PID_VOLUME_TYPE: 1
            PID_START_CHS_MAXED_OUT: true
            PID_FORMAT_TYPE: 8
            SOrder: 1
            SFpos: 0
            PID_VOLUME_SLOT_NUMBER: 1
            PID_END_CHS:
            {
               PID_SECTOR: 3f
               PID_HEAD: fe
               PID_CYLINDER: 3ff
            }
            PID_VOLUME_START: 127dbffe00
            SBootable: true
            PID_CLEANLY_SHUTDOWN: true
            SExtended: false
            SSystemId: 7
            SSizeAdjustment: 0
            PID_IS_VOLUME_CONTAINER: false
            PID_SYSTEM_ID: 7
            PID_START_CHS:
            {
               PID_SECTOR: 3f
               PID_HEAD: fe
               PID_CYLINDER: 3ff
            }
            PID_FORMAT: 8
            PID_ACTIVE: true
            PID_EXTENT:
            {
               PID_EXTENT_CONTAINER_EXTENT_INDEX: 0
               PID_EXTENT_START: 127dbffe00
               PID_EXTENT_SIZE_MINIMUM: 22800000
               PID_EXTENT_SIZE_MAXIMUM: 22800000
            }
            SFirstSect: 93ee000
            PID_READ_ONLY: false
            PID_FIND_LAST: false
            PID_NAME:
            SFlags: 0
            PID_ROLE_FORMAT_MATCHING_TYPE: 0
            SEndFpos: 0
            PID_VOLUME_SIZE_MINIMUM: 22800000
            PID_PARENT_BOOT_RECORD_SECTOR_OFFSET: 0
            PID_FIND_WORST_FIT: false
            SGflags: 4
            PID_NO_HARD_ERROR: true
            PID_VOLUME_SIZE_MAXIMUM: 22800000
            PID_END_CHS_MAXED_OUT: true
            PID_HIDDEN: false
            PID_IS_VOLUME: true
            PID_VOLUME_NOTIFY_OS: true
            PID_PARENT_BOOT_RECORD_SLOT_NUMBER: 1
            SSectorsUsed: 11c98
            PID_ROLE: 2
         }
      ]
      PID_CONTAINER_ID: 1:
      SSectorsUsed: 9501800
   }


 # Ord Boot Id Ext     First        Num       Last       Used NTFS
 0  0    0   7 No       2048  155113472  155115520   76359032 Yes
 1  1    1   7 No  155115520    1130496  156246016      72856 Yes

Disk Info :
  remote.............0
  drive..............0
  sectorsUsedCount.......0
  estimatedUsedCount.....0
  numPartitions..............0
  Version............0
  Full structure dump....
   {
      SVersion: 0
      SCylinders: 0
      SDiskFormat: 1
      SMbr:
         0x0000 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0010 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0020 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0030 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0040 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0050 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0060 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0070 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0080 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0090 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00a0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00b0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00c0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00d0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00e0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00f0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0100 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0110 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0120 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0130 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0140 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0150 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0160 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0170 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0180 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0190 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01a0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01b0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01c0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01d0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01e0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01f0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0200
      SIsSpanned: false
      SOs2Name:
         0x0000 00 00 00 00 00 00 00 00 00 00
      SFingerprint: 0
      SHeadsPerCyl: 0
      SectorsPerTrack: 0
      SRemote: false
      SEndOfImagePosition: 0
      SFlags: 0
      SPatchedFileCount: 0
      SDrive: 0
      SEstimatedUsed: 0
      STotalSectors: 0
      SPartitions:
      [
      ]
      SSectorsUsed: 0
   }


 # Ord Boot Id Ext     First        Num       Last       Used NTFS

Fixed Drives

Drive 0 WDC WD80 0JD-75MSA3 10.0 W -DMWMAD92R2451

Total Sectors            156250000
Bytes per Sector         512
MB                       76293
Cylinders                9726
Heads                    255
Sectors per Track        63

Drive 0 WDC WD80 0JD-75MSA3 10.0 W -DMWMAD92R2451
ASPI
Total Sectors            156250000
Bytes per Sector         512
MB                       76293
Successful IO Count      0

WinNT (Active)
Total Sectors            156250000
Bytes per Sector         512
MB                       76293
Cylinders                9726
Heads                    255
Sectors per Track        63
Successful IO Count      9

AsyncIo : 0
Volume attributes
=================
1.1:
Attribute dump
VolumeSectorOffset:2048

1.2:
Attribute dump
BiosId:128
DiskSignature9x:1978164454
DiskSignatureNt:2934315392
DiskModelNumber:WDC WD80 0JD-75MSA3 10.0
DiskSerialNumber:W -DMWMAD92R2451
VolumeSectorOffset:155115520

80.1:
Attribute dump
DiskSignature9x:1978164454
DiskSignatureNt:2934315392
DiskModelNumber:OS Volumes
VolumeSectorOffset:2048

80.2:
Attribute dump
DiskSignature9x:1978164454
DiskSignatureNt:2934315392
DiskModelNumber:OS Volumes
VolumeSectorOffset:155115520

LargeMemoryAllocationFactory diagnostic...
==========================================

Heap available at construction: 2864451584
Current heap available:         2711588864
Total Memory:                   4122574848

Allocated

DiskManager diagnostic...
=========================

Fixed Drives

Drive 0 WDC WD80 0JD-75MSA3 10.0 W -DMWMAD92R2451

Total Sectors            156250000
Bytes per Sector         512
MB                       76293
Cylinders                9726
Heads                    255
Sectors per Track        63

Drive 0 WDC WD80 0JD-75MSA3 10.0 W -DMWMAD92R2451
ASPI
Total Sectors            156250000
Bytes per Sector         512
MB                       76293
Successful IO Count      0

WinNT (Active)
Total Sectors            156250000
Bytes per Sector         512
MB                       76293
Cylinders                9726
Heads                    255
Sectors per Track        63
Successful IO Count      10

FilesystemMounter diagnostic...
===============================


FilesystemManager diagnostic...
===============================

Volume 1
VolumePos: 1.2:
DriveLetter:
Description:     552MB Primary Disk 0 Offset   73.96GB     552MB WDC WD80 0JD-75MSA3 10.0 W -DMWMAD92R2451
Type:        fsfNtfsWindowsXP
Name:        BDEDrive

Volume 2
VolumePos: 1.1:
DriveLetter:
Description:   73.96GB Primary Disk 100 Offset       1MB   73.96GB
Type:        fsfNtfsWindowsXP
Name:        OSDisk

Volume 3
VolumePos: 80.1:
DriveLetter: C:
Description:   73.96GB Disk 79 Offset       1MB   73.96GB OS Volumes
Type:        fsfNtfsWindowsXP
Name:        OSDisk

Volume 4
VolumePos: 80.2:
DriveLetter:
Description:     552MB Disk 79 Offset   73.96GB     552MB OS Volumes
Type:        fsfNtfsWindowsXP
Name:        BDEDrive


LfoFilesystemManager diagnostic...
==================================

Filesystem Index: 0
Filesystem Descriptor:
  ID's:
    ID Type: 2
    ID: C:
    ID Type: 1
    ID: 1.1:
    ID Type: 4
    ID: OSDISK:
  DriveType: 4
  FilesystemInfo:
    formatType: 8
    volumeName: OSDisk

Filesystem Index: 1
Filesystem Descriptor:
  ID's:
    ID Type: 2
    ID: D:
  DriveType: 8
  No FilesystemInfo structure.
  Filesystem has no VolumePtr

Filesystem Index: 2
Filesystem Descriptor:
  ID's:
    ID Type: 1
    ID: 1.2:
    ID Type: 4
    ID: BDEDRIVE:
  DriveType: 4
  FilesystemInfo:
    formatType: 8
    volumeName: BDEDrive

Filesystem Index: 3
Filesystem Descriptor:
  ID's:
    ID Type: 1
    ID: 80.1:
    ID Type: 4
    ID: OSDISK:
  DriveType: 4
  FilesystemInfo:
    formatType: 8
    volumeName: OSDisk

Filesystem Index: 4
Filesystem Descriptor:
  ID's:
    ID Type: 1
    ID: 80.2:
    ID Type: 4
    ID: BDEDRIVE:
  DriveType: 4
  FilesystemInfo:
    formatType: 8
    volumeName: BDEDrive


Environment Variables
=====================

ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Windows\system32\config\systemprofile\AppData\Roaming
CLASSPATH=.;C:\PROGRA~1\IBM\SQLLIB\java\db2java.zip;C:\PROGRA~1\IBM\SQLLIB\java\db2jcc.jar;C:\PROGRA~1\IBM\SQLLIB\java\sqlj.zip;C:\PROGRA~1\IBM\SQLLIB\java\db2jcc_license_cu.jar;C:\PROGRA~1\IBM\SQLLIB\bin;C:\PROGRA~1\IBM\SQLLIB\java\common.jar
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=B5PCA294
ComSpec=C:\Windows\system32\cmd.exe
DB2INSTANCE=DB2
FP_NO_HOST_CHECK=NO
INCLUDE=C:\PROGRA~1\IBM\SQLLIB\INCLUDE;C:\PROGRA~1\IBM\SQLLIB\LIB
LIB=;C:\PROGRA~1\IBM\SQLLIB\LIB
LOCALAPPDATA=C:\Windows\system32\config\systemprofile\AppData\Local
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
Path=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Personal Communications\;C:\Program Files (x86)\IBM\Trace Facility\;C:\PROGRA~1\IBM\SQLLIB\BIN;C:\PROGRA~1\IBM\SQLLIB\FUNCTION;C:\PROGRA~1\IBM\SQLLIB\SAMPLES\REPL;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PCOMM_Root=C:\Program Files (x86)\Personal Communications\
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 10, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=170a
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
RDZ76INSTDIR=C:\Program Files (x86)\ibm\SDP_rdz
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=C:\Windows\TEMP
TMP=C:\Windows\TEMP
UATDATA=C:\Windows\SysWOW64\CCM\UATData\D9F8C395-CAB8-491d-B8AC-179A1FE1BE77
USERDOMAIN=N0COSA
USERNAME=B5PCA294$
USERPROFILE=C:\Windows\system32\config\systemprofile
windir=C:\Windows


********************************* 

I have search the web and try the solutions given in some topic but the backup still won't work...

Can you help me ?

Comments 32 CommentsJump to latest comment

MacBrinky's picture

Not sure what you have tried already. Looks like the transfer got blocked. But I guess you have checked Firewalls and AntiVirus on all involved machines already?
The error 19922 is not really specific so you could found a bench of possible solutions in the knowledge base without any trouble. Maybe you take a look at these examples:

Check the document 'How to resolve ghostCast error 19922' available at http://www.symantec.com/docs/TECH110339

Also this workarounds from article TECH106877

Possible workarounds

  • If you are multicasting an image that spans multiple CDs, copy all parts to the same directory on the GhostCast server, then attempt to restore the image.
  • Try unicasting the image to the specific machine or machines that failed.
  • Verify that you have the latest available drivers for your Network Interface Card (NIC).
  • Reduce the network throughput for each session to avoid timeout issues causing the server to reset the connection.
  • If you are using multiple unicast sessions, use the 'Force Mode' option on the network tab of the task creation properties interface to force a multicast instead.

 

MaximeH's picture

- The firewall and antivirus configuration are the same on each PC's, the snapshot backup work fine with XP 32bits but not with Seven 64 bits

- I don't do multicasting

- I have updated the NIC drivers: Not working

- I have force unicasting and reduce the data throughput limit: Not working

- The IE ESC on the server is off for both users and administrators

- The task crash randomely but start fine, the image of the drive is correctly set in the destination drive and the spanning seem's to work fine because I can see that there is at least 2 files on the drive

- I have lauch the LiveUpdate tool but my GSS is up to date

 

I think that the problem is Windows 7 64 bits or the snapshot option...

I can not disable the snapshot option because those pc's are production pc's and I can not perturb the production...

 

Please, give advise.

Thanks

Hangman669's picture

I thought using GSS to ghost Windows 7 64-bit wasn't supported by Symantec?

MaximeH's picture

I'm not informed of that, what is the origin of this information ?

MacBrinky's picture

Present Ghost Solution Suite 2.5.1 (11.5.1.226) does support Windows 7 64Bit as a client.
There is even a own exe fiel for that plattform.

Harshu's picture

Try saving the image file in different location. As in share drive........

MaximeH's picture

The images files are saved on a drive wich is shared on the network.

Can you give more information about the Win 7 64bits compatibility ?

Regards

Harshu's picture

You can also try applying patch file 2269. However, for getting patch file 2269 which are latest exe files you have to contact Technical Support.

What is the Pre-OS you are using PC-DOS or WINPE.

Make sure latest NIC and SATA drivers for Windows Vista 32 bit is added to WINPE template as WINPE 2.0 is Vista Kernel.

MaximeH's picture

I use WINPE.

How can I check the drivers ? I don't know how to modify the WINPE template.

Thanks.

Harshu's picture

WINPE can be modified using Ghost Boot Wizard. Drivers can be added by clicking on Edit.

MaximeH's picture

Once I have added the drivers, did I have to remove and reinstall the client on the PC's ?

EdT's picture

Having added the drivers, you need to make sure they are selected before recreating the boot image. There is no requirement to reinstall the client.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

MaximeH's picture

Ok, I will resume wath I do, I think that I make a mistake...

In the Ghost console, I click "Tools" then "Boot Wizard"

I select Windows PE in the Pre OS field and I click on "edit". I select "WinPE" then Edit.

After That, I click on "Add All" on the "Network Drivers" tab and then, I do the same for the "Storage Drivers" tab.

I click OK and I have a windows with "Please Wait... Adding driver(s)". Is this the "recreating boot image" ?

 

Thanks.

EdT's picture

You are assuming that the library of drivers within Ghost is up to date which is not the case. WinPE is based on the Vista kernel, so you need to get Vista 32 bit drivers that are suitable for your hardware, for both the NIC chipsets and the SATA chipsets. You then add them to the driver library, and make sure that the drivers you have added are also selected. Then you recreate the boot image.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

MaximeH's picture

I've add the drivers for NIC and SATA (Vista version) but still no work :-/

As from now, I don't know what to do...

EdT's picture

What is the network infrastructure between your Ghost server and target workstation?  Do your switches have IGMP including IGMP snooping enabled?

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

MaximeH's picture

I think that the problem can not came from the network... I have no problem to make the snapshot for XP PC's... I have the problem only for Win7 PC's... The XP and 7 PC's are on the same network.

MaximeH's picture

I have 2 new ways of investigation:

 

First: I have test on a new PC with Win7, at the first test, the snapshot task has crash at the time where the second part of the image file was created (spanned image) and I have a file .gho of 2,097,146 Kb and another file .ghs of 0 Kb

As a test, I have retry the task and she crash too. This time, I have a file .gho of 2,097,150Kb and another file .ghs of 0 Kb

Maybe a problem with the spanning fonction ?

 

Second ways: In the machine group, when I click on PC (XP 32 bits) to see the "client" tab, I see on the "Network Settings when using Virtual Partition" that "Use suggested Template" is checked with "Intel PRO 1000" selected. When I do the same for a PC with 7 64bits, I have "Use manually Selected Template" checked with "Universal Packet Driver v2.0" selected.

On the top of this option, I have "Use Suggested Template" wich is unchecked with "Unknown PCI identifiers: 5348:5761"

 

Maybe a problem with the NIC drivers ? I think that I have correctly add the drivers but i'm not sure...

MacBrinky's picture

If you are using WinPE as PreOS, the driver for a NIC will be taken from the library you provide with WinPE. It does not matter what is mentioned under the client settings for "Use suggested Template" , this value is only in use for any DOS PreOS and not for WinPE.

Taking an image from a WinXP 32 Bit or from a Windows 7 64 Bit are two complete different things. Different drivers are requested in PreOS. The HDD is organized differently. Different Ghost*.exe will be executed.

Please use the steps from the article below to try in the loaded PreOS (WinPE) if the correct NIC driver is in use.

TECH122799:
How to try different network drivers in winpe without using GhostBootWizard and with no need to reboot.  http://www.symantec.com/docs/TECH122799

Lack of correct drivers is a most likely cause of your issues.
As well a lack of support for the IGMP protocol in your network could be a possible cause.

EdT's picture

>Taking an image from a WinXP 32 Bit or from a Windows 7 64 Bit are two complete different things. Different drivers are requested in PreOS. The HDD is organized differently. Different Ghost*.exe will be executed.

As far as I am aware. GSS ships only with WinPE 32 bit edition.  I was under the impression that Ghost64.exe was only used when hot imaging, and not from WinPE.  Is my thinking incorrect?

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

Harshu's picture

Might be issue while spanning the image file. Try using the switch -split=0.

Open the properties of task -> Advanced -> Under Command line switch type -split=0.

 

Let me know if it helps........

Martine tervoort's picture

Where can i find the properties of task??
I start ghost whit an usb stick. Not with a task.

MaximeH's picture

Ok, I have some good news...

With the -split=0 and a data transfer mode set in "Unicast" and the "Data throughput limit" set to 100MB/min, I have done a backup succesfully.

 

At this time, I have a second backup from a PC Seven wich is on going... If this backup is OK, I will try to do a backup from a XP Pc without limitation of speed and without the "Unicast" parameters.

If the backup for the XP Pc is ok, I will launch a backup from a PC with Seven when a backup from a XP PC is on going.

 

What is the source of the problem ? Did my server has ressources enough ? Is this an issue with Seven only ?

 

Thanks for support.

MaximeH's picture

Hello again,

I have ask a monitoring on my server (Win 2008 R2) and the results are bad...

After +/- 10 - 15 minutes of backuping, the memory of my server (2Gb) is full and the tasks crash (time out).

When I was on my old server (Win 2003 with 512Mb of RAM), I never had a problem of this type.

 

Did anyhone have an idea ?

EdT's picture

Ghost Solution Suite was originally created as a hard disk imaging tool. Backup was added later but it is widely recognised that GSS is not the best solution for data backup.

If you are predominantly interested in data backup of your server, then you should consider Backup Exec, which is specifically designed for this purpose.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

MacBrinky's picture

So far the present version of GSS does not support hot imaging for server operating systems. That option is supported for workstation OS only.
As EdT mentioned above already: Backup Exec could be used or for taking backups during the running system you could use Backup Exec System Recovery.

MaximeH's picture

GSS is installed on the 2008 R2 Server and I take backups (hot imaging) of workstations with XP and 7, I don't take backups of a server.

So, did your comment above still correct ?

Thanks.

MacBrinky's picture

Hello Maxime,

no I got this wrong then. Taking any kind of image from a workstation OS is no problem at all with the present GSS version.

So tell us more about the client you want to backup by hot imaging.
- any database on it?
- any encryption active and in use on that drive?
- how much has been changed on the drive until last backup?
  A defragmentation or checkdisk could indicate to much changes to allow a incremental backup.
- what is the situation of the destination drive for the backup? (free space; performance\speed)
  If that drive is occupied with other process as well you maybe have a performance issue.

MacBrinky's picture

Hello Maxime,

Was there time for you to go through all this?
Any update or question do you have for us?

MaximeH's picture

Hello,

Happy new year :)

My end year hollyday's are just ended, I will do new test the next week and give my report here.

 

Stay tuned.

MaximeH's picture

Hello,

My workstation wich is the destination for the backup is now a 7 workstation. With the no split parameters it seems to work and I dont have problems at this time.

I think that the problem came from the dialog between my 2008R2 server and my XP Workstation.

Thanks for help.

MacBrinky's picture

Thank you for the update. Good to know that the issue could be avoided that way.