Data Loss Prevention

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  • 1.  Message of error on Incidents Endpoint

    Posted Apr 29, 2013 03:23 PM
      |   view attached

     

     

    Hi,
     
    When querying endpoint incidents, and try to see the detail of any, I get the following error "There was an error Violating highlighting the text for this incident.".
    And  dont show the detail on the screen (print screen attached).
     
    Someone knows, it may be happening?
     
    Greetings.


  • 2.  RE: Message of error on Incidents Endpoint

    Posted Apr 29, 2013 05:31 PM

    Wow, haven't seen that one before but you may want to start with the Incident Writer logs.

    Aaron



  • 3.  RE: Message of error on Incidents Endpoint

    Broadcom Employee
    Posted Apr 30, 2013 04:44 AM

    I think this is a bad incident that the agent didn't get the proper information required.



  • 4.  RE: Message of error on Incidents Endpoint
    Best Answer

    Posted Apr 30, 2013 08:11 AM

    Hi AP,

    Please restart the vontu services respectively as there may be break in communication of services betwwn Enforece and Oracle. restart in order given on Admin guide and check whether this problem persist or not.



  • 5.  RE: Message of error on Incidents Endpoint

    Posted Apr 30, 2013 11:24 AM

     

    Cool Sharma.
     
    Indeed were synch problems with the database. Even incidents I were accumulating in the "incident Queue".
     
    I stopped all services, following the proper order, and restarting the database to leave no outstanding sessions. Then start the service, following the order given on the Admin Guide, and after a few minutes, everything worked smoothly.
     
    A lot Thanks for your help.
     
    Greetings