Video Screencast Help

Message of error on Incidents Endpoint

Created: 29 Apr 2013 • Updated: 30 Apr 2013 | 4 comments
This issue has been solved. See solution.
Hi,
 
When querying endpoint incidents, and try to see the detail of any, I get the following error "There was an error Violating highlighting the text for this incident.".
And  dont show the detail on the screen (print screen attached).
 
Someone knows, it may be happening?
 
Greetings.
Operating Systems:

Comments 4 CommentsJump to latest comment

AMyers6671's picture

Wow, haven't seen that one before but you may want to start with the Incident Writer logs.

Aaron

If this post has helped you, please vote up or mark as solution to help others looking for the same data.

yang_zhang's picture

I think this is a bad incident that the agent didn't get the proper information required.

If a forum post solves your problem, please flag it as a solution. If you like an article, blog post or download vote it up.
kishorilal1986's picture

Hi AP,

Please restart the vontu services respectively as there may be break in communication of services betwwn Enforece and Oracle. restart in order given on Admin guide and check whether this problem persist or not.

SOLUTION
APineda's picture
Cool Sharma.
 
Indeed were synch problems with the database. Even incidents I were accumulating in the "incident Queue".
 
I stopped all services, following the proper order, and restarting the database to leave no outstanding sessions. Then start the service, following the order given on the Admin Guide, and after a few minutes, everything worked smoothly.
 
A lot Thanks for your help.
 
Greetings