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  • 1.  Message filtered

    Posted Jan 15, 2015 12:45 PM

    I have suddenly stopped receiving emails from pubseccoms.co.uk who supply information for my sector/work. The emails were being delivered fine until today and then wham no more. Ive checked IP blacklists and DBLs and all is clear.

    The error messages is:

    553-Message filtered. Refer to the Troubleshooting page at 553-http://www.symanteccloud.com/troubleshooting for more 553 information.

     

    Can anyone shed any light on this please?



  • 2.  RE: Message filtered

    Posted Jan 26, 2015 11:46 AM

    The message is as it is described in the help page http://www.symanteccloud.com/troubleshooting.

    The emails are being filtered out by the Symantec Cloud signaturing system. Since the Symantec Cloud service is client managed, the owner of that cloud account can add the sending domain pubseccoms.co.uk to their approved list to bypass the AntiSpam service for the time being. I would strongly recommend to contact Cloud Support directly in order to open a case and start an investigation. This will allow the review of the signature and correct any false positive, or confirm if the block is legitimate.

    Cloud Support Team Contact:

    US/Canada: +1 (866) 807 6047
    EMEA: +44 (0) 1452 62 7766
    Australia: 1 (800) 088099
    Hong Kong: 1 (800) 901220
    Asia Pacific: +852 6902 1130
    ________________________________

    Portal: https://clients.messagelabs.com