message icon keeps displaying pending icon

Updated: 22 May 2010 | 7 comments

noble

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one user do archive message by outlook add-in putton.the message icon keeps displaying pending icon.it's just happen in one user's outlook.another's is ok.

i do restore it's tell me the message has not been archived.

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Backup and Archiving, Enterprise Vault

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May

2008

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TonySterling

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I would cancel operation on the pending items. From Outlook click Tools>Enterprise Vault>Cancel Operations/\.

After that try archiving an item again.

Tony Sterling

May

2008

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noble

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i try cancle the archive operation,and do archive again.it's not work

May

2008

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TonySterling

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so you cancelled the operation and the icon changed and now it is back to pending after the archive run?

Had the VS partition been backed up?

Tony Sterling

May

2008

0 Votes 0

noble

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yes,the vs patition had been backed up

this issue just happened one user's outlook.

i 'd reinstalled evclient,and cancled the operation,then do archiving again,the icon still display as pending.

there is something i forgot that user store the message in local,is it the cause of problem?

May

2008

0 Votes 0

sleddog

Does that client have write permissions to the archive?

May

2008

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noble

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the user is the member of local admins

May

2008

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TonySterling

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Not sure what you mean by:

"there is something i forgot that user store the message in local,is it the cause of problem"

Could you elaborate?

Tony Sterling

message icon keeps displaying pending icon

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