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Message on SEPM, "Could not retrieve physicalFile".

Created: 12 Sep 2011 | 8 comments
David Fanning's picture
David Fanning
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One of the SEPMs in our environment is generating the following messages:

"Failed to create a folder to which to publish the package in"

- and -

"Could not retrieve physicalFile. So skipping ID: 7401C35872DE8258C6D349018A52ADBA".

I did delete some old client packages, so I believe the SEPM is looking for a deleted package with an ID of "7401C35872DE8258C6D349018A52ADBA".  However, I have not been able to find a package with an ID of "7401C35872DE8258C6D349018A52ADBA".

Can anyone tell me which package has a GUID of "7401C35872DE8258C6D349018A52ADBA"?  Or, is there a list of package GUIDs and their associated product descriptions?

Thanks!

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Rafeeq's picture
12
Sep
2011
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Rafeeq

hi

Not sure which version package ID is that

open sepm

monitors

logs

Administrative , u will know what package u have deleted just add it again...

http://www.symantec.com/business/support/index?page=content&id=TECH102215

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

David Fanning's picture
12
Sep
2011
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David Fanning

I followed your suggestion,

I followed your suggestion, but I didn't see an event for when I deleted the package.  Thanks for the suggestion though.

Mithun Sanghavi's picture
12
Sep
2011
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Mithun Sanghavi
Technical Support
Accredited

Question and Suggestion.

Hello,

You deleted the Packages from what location??

Could you please Run the upgrade.bat file as Administrator?

 

Upgrade.bat file could be found under C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

Possibly, the Package deleted would be retrived with the help of above steps.

OR

Remove the references to that group ID from the database.

 

Hope that helps!!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

David Fanning's picture
12
Sep
2011
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David Fanning

I deleted the package from

I deleted the package from one of our SEPMs using the SEP Console (Admin>Install Packages).  I deleted a couple of old packages no longer in use from the list of available packages in "Client Install Packages".

 

I will run upgrade.bat as Administrator.

 

How can I remove references to the group ID from the database?  I believe "7401C35872DE8258C6D349018A52ADBA" is referring to a package, but maybe it is referring to an old group.

Thanks!

David Fanning's picture
13
Sep
2011
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David Fanning

Hi Mithun, I ran upgrade.bat

Hi Mithun,

I ran upgrade.bat as Administrator but the message is still appearing.  Is there anything else that I can try?

Thanks.

Rafeeq's picture
12
Sep
2011
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Rafeeq

hi

Doing a repair should also fix this missing package issue.

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

David Fanning's picture
13
Sep
2011
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David Fanning

I'm afraid doing a repair did

I'm afraid doing a repair did not help.  Thanks for the suggestion.

IT_infrastructure's picture
22
Dec
2011
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IT_infrastructure

Was a fix for this ever

Was a fix for this ever found? (I have the exact same issue). (SEPM 11.0.6100.645)

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