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  • 1.  messagelabs.com Connection timed out

    Posted Jul 23, 2016 12:30 PM

    Hello

    We're experiencing problems when sending to email addresses that use messagelabs.com MX. See below;

    Previous Message: 1bQsBx-0005UT-RH: H=cluster3.eu.messagelabs.com [85.158.139.3] Connection timed out

    This is happening for various accounts on our server which is sending from IP Address 88.202.228.72

    I have used this;

    http://ipremoval.sms.symantec.com/lookup/

    to check on our IP and it tells there is no problem with the IP Address.

    Can you please help us resolve this issue as it's causing me headaches!

    Thanks



  • 2.  RE: messagelabs.com Connection timed out
    Best Answer

    Posted Aug 03, 2016 09:37 AM

    Hello Andy,

    I reviewed the IP you provided and you should no longer have issues connecting to our infrastructure.

    Regards,
        
    Ben Beaulieu
    Sr Technical Support Engineer