Messaging Gateway 10.0.0-7 spam&virus definitions is old

Upgrade Messaging gateway on VMware vSphere 4 to 10.0.0-7 sep-09-2012 with no problem but I got problem with updates at oct-02-2012

The virus & spam definitons is 6 days old

What can the problem be with the updates?

Control Center

Spam Quarantine (Status: Running)

Quarantine Usage: 6.3 MB

Quarantined Messages: 3,409

Quarantine Free Space: 10 GB (> 99.9 %)

Suspect Virus Quarantine (Status: Running)

Quarantine Usage: 0 KB

Quarantined Messages: 0

Quarantine Free Space: 10 GB (100 %)

Content Incident Folders (Status: Running)

Quarantine Usage: 0 KB

Quarantined Messages: 0

Quarantine Free Space: 10 GB (100 %)

Directory Data Service (Status: Running)

Scanner (Status: Enabled)

Agent (Status: Running)

Conduit (Status: Running)

Last Body Hash Spam Filter Update: 31,443 Filters - Tuesday, Oct 02, 2012 11:09:52 AM CEST

Last BrightSig3 Spam Filter Update: 15,156 Filters - Tuesday, Oct 02, 2012 11:19:32 AM CEST

Last StatSig Spam Filter Update: 11,863 Filters - Tuesday, Oct 02, 2012 01:56:24 AM CEST

Last BrightSig2 Spam Filter Update: 5,037 Filters - Tuesday, Oct 02, 2012 11:19:30 AM CEST

Last Header Spam Filter Update: 28,441 Filters - Tuesday, Oct 02, 2012 11:18:59 AM CEST

Last Heuristic and URL Spam Filter Update: 143,228 Filters - Tuesday, Oct 02, 2012 11:19:17 AM CEST

Last Day Zero Filter Update: 156 Filters - Tuesday, Oct 02, 2012 09:54:54 AM CEST

LiveUpdate (Status: Running)

Virus Definitions Version: 2012-10-1(4)

Brightmail Engine (Status: Running)

Connection Classification: Enabled

Virus Filtering: Enabled

Spam Filtering: Enabled

Last Spam Filter Update: 6 Days Ago

Last Customer-specific Spam Filter Update: Not Available

Last Virus Filter Update: 7 Minutes Ago

Messages Processed: 56,774,826

Viruses Detected: 103 (0%)

Spam Detected: 54,917,232 (96.73%)

MTA (Status: Running )

Inbound: (Status: Running )

Outbound: (Status: Stopped )

Delivery: (Status: Running )

Inbound SMTP Connections: 0

Outbound SMTP Connections: 0

Delivery SMTP Connections: 0

Inbound Data Rate: 0.0 KB/second

Outbound Data Rate: 0.0 KB/second

Delivery Data Rate: 0.0 KB/second

Combined Queue Size: 0 KB

Directory Data Service (Status: Running)

System Status

System
	Current software version:	10.0.0-7
	All scanners accessible:	Yes
	Hardware status:	Details
—	Submission service:	Not available

Licenses
	Symantec Antispam:	Expires December 22, 2012
	Symantec Antivirus:	Expires December 22, 2012
	Symantec Premium Content Control:	Expires December 22, 2012
—	Symantec Content Encryption:	Not licensed

Definitions
	Spam definitions:	6 Days Ago
	Customer-specific Spam definitions:	Customer-specific Spam Submissions are not enabled
	Virus definitions:	2012-10-1 (4)

Comments

TSE-JDavis

Symantec Employee

Accredited

Oct

2012

SOLUTION

Are you sure that your

Are you sure that your Messaging Gateway is able to get out to the internet?

I would suggest reading this document:

http://www.symantec.com/business/support/index?page=content&id=TECH139634

oykunsatis

Partner

Hello, It also looked like

Hello,

It also looked like Spam definitons are also out of date and trust me it's much better important than Virus definitions, it must be updated every 10 minutes.

As JDavis mentioned,check the internet connection, it looks the root cause of your problem. Maybe there are some proxy or firewall restrictions between SMG and internet.

Regards,

Oykun

cosp

The problem was a DNS

The problem was a DNS problem.

Now is brightmail working