Messaging Gateway

Hello everybody,

I am using Symantec Messaging Gateway 10.5.3-4 and I encounter problems concerning Local Good Senders and Release button in spam quarantine.

I need to exclude a domain from the virus email rules and more precisely from the rule "Encrypted Attachment: Modify subject line with "[WARNING - ENCRYPTED ATTACHMENT NOT VIRUS SCANNED]" ..." which I have configured with the action of keeping the emails that match this rule in Spam Quarantine. To exclude the domain I want from this rule, I have added it in the Local Good Senders. However, still the emails sent from this domain match the above rule and get stuck in Spam Quarantine list. When I try to release these emails in order to be normally delivered to the corresponding mailboxes, the emails get back to the Spam Quarantine list and cannot be released!

Please help me out as these emails are critical and if I loose the above mail rule we keep on receiving attachments with viruses.

Best Regards,

Anna

There is no way to exclude an external domain from a malware policy. You would simply disable the encrypted attachment policy in the policy group that the recipient is a member of.

You need to reevaluate the spam release settings. Messages need to go directly to the mail server when released, not sent back to the product and rescanned. This setting is accessed under the Administration -> Control Center, under the SMTP tab. You should set this to be your mail server's IP or hostname.

Thanks TSE-JDavis,

You have been really helpful!

I have created a policy group and assined a special rule for this. I hope this works! 

Best Regards,

Anna

TSE-JDavis the release button worked (I configured SMTP settings as you told me).

However, there is still a problem with the rules. I created a copy of the "Encrypted Attachment: Modify subject line with "[WARNING - ENCRYPTED ATTACHMENT NOT VIRUS SCANNED]" ..." rule and assigned it to the domain i wanted to exclude. But still the emails match the rule assigned to the default policy group. Is there a way to change the order of the rules?

Thanks in advance.

Anna