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"Microsoft hyper-v data" restore option not showing?

Created: 13 May 2013 | 7 comments

Hi,

I have a BE2012 (SP1) server that is backing up 2x Hyper-v hosts; however, I cannot restore any Guests from one of them (the other is fine). The guests are selected in the backup job and logs indicate that they complete fine; however, the "microsoft hyper-v data" option simply isn't present when trying to restore? I've successfully verified the vhd file under the server backup sets, but cannot find any way to restore the file...

Any assistance would be appreciated!

Many thank,

Matt.

Operating Systems:

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VJware's picture

The option to restore Microsoft Hyper-V data would be available when you initiate a restore from the Hyper-V host & then you can restore vhds.

If you plan to restore individual items from the bhd, initiate restore from the VM under the Servers tab.

Additionally, do you have Agent for VMware & Hyper-V licenses installed ? You would require 2 of them for the 2 hosts.

mcheer's picture

The option to restore Hyper-V data is NOT available when trying to restore from the Hyper-V host, despite the VM successfully being backed up. I believe that GRT (for Hyper-V) was disabled a few months ago as it was generating errors and not required.

A Hyper-V license is installed; however, I don't know how many? There is potentially only one; would this result in Hyper-V restore options being available from one of the hosts and not the second? How/where can you determine how many licenses are installed? Another point is that BE2012 is installed on the Hyper-V host that is working, while the "broken" one has the agent.

Unfortunately, the server is a remote client's and is only accessible offline; otherwise, I would still be investigating (particularly the license bit!)

Many thanks,

Matt.

VJware's picture

One license per host. From the Backup Exec UI, click on the yellow button at extreme top left corner, choose Installation & Licensing & then Install options & licenses.... you can view the installed licenses along with quantity.

Are these Hyper-V hosts clustered ? Are you able to create a new job from the 2nd Hyper-V host & have a small VM backed up ?

mcheer's picture

Hi. I can confirm that there are 2x Hyper-V licenses available (and maintenance until July). The hosts are not clustered. I'll attempt a one-off VM backup to see what happens.

Many thanks,

Matt.

mcheer's picture

I've just completed a one-off backup of a VM on the host in question. The backup completed successfully; however, when starting a restore, the Hyper-V data option is still NOT available.

VJware's picture

Try adding the Hyper-V host using IP address if the original was added via FQDN else other way around.

Else, you may have to delete the Hyper-V host from the Backup & Restore tab & re-add it, however you would lose backup jobs, job history etc for this host.

 

mcheer's picture

Hi.

Tech support suggested an issue with the Catalogs; therefore, I renamed the Catalog directory (while the services were stopped) and performed another VM backup. Sure enough, the Hyper-V data option is now available when attempting a restore. That's resolved the problem, although I'm still uncertain whether I can fix it AND retain the old catalog as well? I suspect the "corruption" was a result of the upgrade from BE2010, how ever many moons ago. This really demonstrates the importance of performing test restores!!

To limit the impact to just that host, I might need to go down the delete, re-add host path; i.e. clear all related catalog info. History isn't really an issue and I can easily re-catalog the disk; it's the tape information which is important when determining what to retrieve for a restore. I'm not sure I have a choice! 

Cheers,

Matt.