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Microsoft information store doesn't retrieve

Created: 09 May 2013 • Updated: 12 May 2013 | 7 comments
This issue has been solved. See solution.

i had install window server 2008 r2 sp2 and exchange 2010 sp2 , then i try to back backup but information store doesnt retrieve. did i miss or skip install or setting something. i need somebody to help me

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pkh's picture

You should post the error messages that you are getting.

msm880109's picture

nothing error i get, but when microsoft information store doesnt retrieve i cannot backup mail on exchange server

pkh's picture

Did you do the following:-

1) Install an Agent for Applications and Databases licence on the media server.

2) Enable the Exchange option.

3) Push out the remote agent to the Exchange server.

VJware's picture

Have you ensured the Backup Exec account has appropriate permissions to backup Exchange 2010 -

msm880109's picture

for step 1 and 3 i had done. what mean enable exchange option

pkh's picture

Click on the BE button then click on Installation and Licencing and Install Options and Licences.  Follow the dialogs and you would see a dialog for you to choose which option to enable.  You can check the Exchange option and then follow the dialogs to the end.

If you have installed the licence correctly and have enabled the Exchange option properly, when you click on  Click on the BE button then click on Installation and Licencing and Licence Information, you should see next to Agent for Microsoft Exchange Server, Licenced - Yes and Installed - Yes.