Endpoint Protection

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  • 1.  Migrated from SEP 12.1.5 to 12.1.6 now live update doesn't work

    Posted Aug 20, 2015 08:49 AM

    Live update worked the first day or two after the upgrade of the management console and all of the clients. When I checked on it this morning I noticed it was missing the latest updates. Error in the Live Update Status shows Return code = 4. I've gone through the KBs for that error and it hasn't changed anything. I have also rebooted the server several times and still get the same error. Anything else I can try?



  • 2.  RE: Migrated from SEP 12.1.5 to 12.1.6 now live update doesn't work

    Posted Aug 20, 2015 08:51 AM

    Please run the symhelp tool to perform error checking. Also what shows in the log.liveupdate file in terms of errors?



  • 3.  RE: Migrated from SEP 12.1.5 to 12.1.6 now live update doesn't work

    Posted Aug 20, 2015 09:03 AM

    I'll run the SymHelp tool, where isthe live update log located?



  • 4.  RE: Migrated from SEP 12.1.5 to 12.1.6 now live update doesn't work

    Posted Aug 20, 2015 09:25 AM

    Should bet at:

    C:\ProgramData\Symantec\LiveUpdate



  • 5.  RE: Migrated from SEP 12.1.5 to 12.1.6 now live update doesn't work

    Posted Aug 20, 2015 09:34 AM

    I'd highly recommend following the below article for troubleshooting Liveupdate issues on a SEPM.  I've always found it quite handy:

    http://www.symantec.com/docs/TECH105924



  • 6.  RE: Migrated from SEP 12.1.5 to 12.1.6 now live update doesn't work

    Broadcom Employee
    Posted Aug 20, 2015 09:40 AM

    Hi,

    Return code 4 is pretty common error.

    Are you able to run liveupdate manually? If possible monitor subsequent liveupdate schedule.

    If error continues check liveupdate logs, article shared above can be helpful as well.



  • 7.  RE: Migrated from SEP 12.1.5 to 12.1.6 now live update doesn't work

    Posted Aug 20, 2015 02:16 PM

    Live update includes 2 stages.

    1) Downloading the latest definition

    2) Installing the downloaded definition.

     

    Error code 4 means that liveupdate failed to download the definition from Symantec over Interrnet.

    Please follow the document at the link below and look for connection failures caused by proxy or firewall and fix it.

    How to determine whether your firewall is blocking LiveUpdate
    http://www.symantec.com/docs/TECH102059