Video Screencast Help
Search Video Help Close Back
to help
Not able to make it to Vision this year? Get a sampling in the Best of Vision on Demand group.

migrating SCS 10.x clients to SEP using SEPM?

Updated: 22 May 2010 | 10 comments
johnspartanII's picture
+1 1 Vote
Login to vote

Is this doable? I have scoured the FAQ's and boards and can't seem to find anything on this... it looks like it should work. If it should not, then, does this mean all clients running SCS need to be manually uninstalled at each system first, then?

 

If it shOUld work - 

 

Here's what I did:

 

Just installed brand new Win 2008 Server Standard in a VM, added IIS role, installed SEPM MR4 brand new (didn't upgrade from any previous version). Used the embedded database,  everything worked great. Created 32bit client package, and then found a machine to test on our network to try and upgrade... a Vista box with SCS 10.2 on it. Ran the deployment manager, and it appeared to successfully roll it out, but upon looking at the Vista box, there was no sign that anything had happened. Rebooted the client Vista box 3 times, nothing new. Attempting to push the SEP MR4 client package to the same system again would not work, just halts right at the beginning of the push.

 

Thanks for your assistance, anyone!

Comments

johnspartanII's picture
27
Feb
2009
1 Vote +1
Login to vote

Anyone? Bueller?

 

I know you can't manage SCS clients with SEPM....

Paul Murgatroyd's picture
28
Feb
2009
1 Vote +1
Login to vote

the client isnt installing for some reason... what does it say in your event log?

 

In addition, do you have SEP_INST.LOG in C:\WINDOWS\TEMP ? 

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

johnspartanII's picture
02
Mar
2009
0 Votes 0
Login to vote

Thanks Paul. Couldn't find anything (that I know to look for) on the client side in Event Viewer that points to the trouble, but I sure do have a giant sep_inst.log. Where should I put it? Posts here max at 20k characters, so it's not letting me paste it in here.

 

Paul Murgatroyd's picture
02
Mar
2009
0 Votes 0
Login to vote

if you open the file and search for "return value 3" then take the previous 10 rows and post them here I can probably tell you whats wrong.

 

There may be several instances throughout the log, please post them all 

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

johnspartanII's picture
02
Mar
2009
0 Votes 0
Login to vote

There are several hits for "Return value 1." but no "3"s..

Paul Murgatroyd's picture
02
Mar
2009
0 Votes 0
Login to vote

Use the SEPM to create an install package and try running it on the local system and see what it says.

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

johnspartanII's picture
02
Mar
2009
0 Votes 0
Login to vote

You mean

 

1. try to install it on the server running SEPM? (Although I thought you had to do that separately from the SEPM console)

 

or

 

2. try to install it on the same client Vista box as before?  Maybe the 3rd time's the charm....

 

Ok, attempting #2 again.. installing the SEP package on the Vista client box from the VM 2008 server SEPM. I use

- Migration and Deployment Wizard

- select "deploy the client" (I presume 'migrate from SAV' is for the console migration?)

- "select an existing client install package to deploy" - finish

- Push Deployment Wizard - specify the folder containing the client - I pick the client package

- Select computer on which to install - I pick the Vista client box that already has SCS on it, which as I said seemed to complete the install the 1st attempt, but on the second attempt just halted in the Deployment Wizard... now for the 3rd time....

 

weird. This time the deployment manager appeared to succeed like the 1st attempt.  

 

The deployment log 'clientremote.txt' says

 

clientremote.exe

 

Deployment Finished for: genericpc

 

Which you would think means the thing was deployed, buut...

 

I did not receive a notice on the client pc of any kind, regarding reboot. SAV is still running in the systray. The SEP_INST.log now has been rewritten for today; looks similar to the previous one. No sign of a 'Return value 3' anywhere, but still several 'Return Value 1's upon search.

 

 

Am I doing this incorrectly, procedure wise? 

Paul Murgatroyd's picture
02
Mar
2009
0 Votes 0
Login to vote

it sounds like the client is being pushed to the workstation.

 

If you browse the workstation in question, go to C:\Temp\Clt-Inst

 

in there, double click setup.exe, what happens?

 

How did you configure the installation to run?  You should note that Vista requires a silent installation, as per our documentation. 

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

johnspartanII's picture
02
Mar
2009
0 Votes 0
Login to vote

Found it. Running the setup in there says "another program is being installed. Please wait until that program is finished being installed and try again."

 

After the intial attempt, I left the machine on for at least 4, maybe 5 hours, and the system did not reboot nor prompt for one (which is the one I believe I picked). Then, tried rebooting the system 3 times manually, and this did not result in a client upgrade. Everything on it still seems to work as it was before the client install attempt; the only difference I can tell is the log you pointed me to and the c:\temp\Clt-Inst folder.

Paul Murgatroyd's picture
02
Mar
2009
0 Votes 0
Login to vote

well that would seem to be your problem.. but I have no idea how to fix it...

 

All I can suggest is this KB, since its similar, but not the same:  http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/7c4ff72c487d2816652574a6006e9b71?OpenDocument

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint