Endpoint Protection

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  • 1.  Migrating to SEP 11 - clients missing and not updating defs

    Posted Apr 29, 2009 01:53 PM
    Hello,

    I just installed SEP on my Symantec AV corp 10.2 server.  I migrated the server and clietn polies successfully.  I've installed the SEP clieng on 2 WIndows XP computers.  The installs ran successfully but am unable to see these clietns anywhere in SEPM?  If I click clients and try all the views (drop down menu) I see nothning.  The only way I've been able to find these clients is if I right-click on my group and choose "search clients", then click  "search."  Can anyone tel mel why this is or if I'm missing something? 

    Also, I've nopticed that virus defs are not updating or taking at least 30 min on these new clients.  Any thougts on that would be a big help.

    Thanks for any input-


  • 2.  RE: Migrating to SEP 11 - clients missing and not updating defs

    Posted Apr 29, 2009 02:16 PM
    Hi j-mo, what version of SEP are you using. The lastest version is MR4 MP1a. (FYI)

    I guess there's some communication problems with the client. Can you run the SEP Support Tool on 1 of the clients.

    http://www.symantec.com/techsupp/home_homeoffice/products/sep/Sep_SupportTool.exe




  • 3.  RE: Migrating to SEP 11 - clients missing and not updating defs

    Posted Apr 29, 2009 02:51 PM
    Might have to do with your IIS settings.


    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/6bc393d0d2f824e088257386006a2b8f?OpenDocument


    Client Computers Fail to Appear in the Symantec Endpoint Protection Manager After Deployment

    Question/Issue:
    You successfully deploy Symantec Endpoint Protection (SEP) to clients in your network but find that they do not appear in the Symantec Endpoint Protection Manager (SEPM.)

    Symptoms:
    SEP clients do not check in with the SEPM server but list the SEPM server as the Server in Help and Support > Troubleshooting > Management dialog box.

    Cause:
    This can result if Internet Information Services (IIS) security settings are set to restrict network traffic. For example, if the Directory Security settings for IIS are configured with IP Address and Domain Name Restrictions to grant access for specific hosts and IP addresses, such as localhost and VPN connections, this issue will occur. The SEPM may reference the server computer by host name, IP address, and also the loopback address (127.0.0.1.)


    Solution:

    1. Launch the Windows Control Panel and open Administrative Tools.
    2. Open the Internet Information Services (IIS) Manager.
    3. In the left pane expand <ServerName> (local computer) and expand Web Sites.
    4. Right-click Default Web Site and click Properties from the shortcut menu.
    5. Click the Directory Security tab.
    6. Click the Edit button in the IP address and domain name restrictions.
    7. Ensure that local network traffic is enabled for Granted Access.


  • 4.  RE: Migrating to SEP 11 - clients missing and not updating defs



  • 5.  RE: Migrating to SEP 11 - clients missing and not updating defs
    Best Answer

    Posted Apr 30, 2009 12:14 PM
    I'm am running the latest version for SEP.  I checked my IIS settings and it is set to default - grnated access for all computers.

    I then followed the steps from

    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/c75aca576b7a775d88257394006328ce?OpenDocument

    I simply uninstalled the SEP client and reinstalled using 'Find Unmamaged COmputers.'  I've tried this on 2 PC"s and can see them both now.  Think I am good.

    Thanks for the help!