Endpoint Protection

hi all,

 

the version of sepm we got is 12.1.671.4971 and on the portal we have version 12.1.3 and obviously i cant migrate onto the new server as the sepm im installing is not the same version

 

how do i go about getting the same version

 

many thanks for your help in advanced

 

rob

You can follow option 3 from this KBA:

How to move Symantec Endpoint Protection Manager from one server to another server

http://www.symantec.com/docs/TECH199292

Hello,

Check this Article:

How to move Symantec Endpoint Protection Manager 12.1 from one machine to another

http://www.symantec.com/docs/TECH171767

If you are planning to upgrade or migrate to Symantec Endpoint Protection 12.1.3, please take a look at the latest how-to article created by our very own SEP content council team.

Best practices for upgrading to Symantec Endpoint Protection 12.1.x

http://www.symantec.com/business/support/index?page=content&id=TECH163700

Hope that helps!!

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

Easiest option can be an upgrade of existing SEPM to the latest version i.e. SEP 12.1 RU3

After successufull upgrade you can migrate it to new Server machine.

However if you still want the legacy SEP version then it need to be requested from support team.

Support team can upload it on FTP server and can provide necessary credentials to download it.

Refer this article:

Hot to move SEPM from one server to another server.

https://www-secure.symantec.com/connect/articles/hot-move-sepm-one-server-another-server

upgrade the existing to ru3 and then install new server as a replication partner

I was really impressed with Symantec service, I created a ticket and about 1 hour later if that I got a call from a technician and he did a remote session with me step by step all the way through till the end, really good service I have to say That's said I'm now running a trial licence on the new sepm, so how can I transfer the licence from the old sepm to the new sepm?

You can import the same slf file that you imported into your old sepm. If you don't have the license file, you can contact licensing@symantec.com to get another one.

Thanks, Do I need to deactivate the licence file on the old sepm or can I just transfer it to new sepm without deactivation first

No need to deactivation. When you install new sepm , import the license again.

one last question,

 

ive set up a policy on the old sepm for the clients to commuinicate with the new sepm but the trouble is, ive noticed as ive left it overnight that many clients on the new sepm still say offline, i resolved this by restrating a couple of clients and now there communicating with the new sepm

 

but how do i go about updating the servers as i cannot restart them as there live

 

any help would be greatly appreciated

 

many thanks

 

rob

Use psexec to recyle smc.exe service. That should force the client to communicate and take up the new policy.

http://www.symantec.com/connect/forums/restart-smcexe-remotely

Hello,

Check these Articles:

Licensing Symantec Endpoint Protection

http://www.symantec.com/docs/HOWTO80778

Activating your new or renewed Symantec Endpoint Protection 12.1 product license

http://www.symantec.com/docs/TECH162623

Starting with version 12.1, you do not need to manually download a license file. Depending on the method that you used to purchase your license, a Symantec license file (.slf) or a license serial number is sent to you in an email.

See About purchasing licenses.

See Checking license status.

See About the trialware license.

Hope that helps!!

Hello,

In this case, you may not need to restart the server, you can make the client report the latest SEPM by simply changing the sylink.xml on the client machine.

Check these Articles:

Restoring client-server communication settings by using the SylinkDrop tool

http://www.symantec.com/docs/HOWTO81179

OR 

Restoring client-server communications with Communication Update Package Deployment

http://www.symantec.com/docs/HOWTO81109

Hope that helps!!

Hi,

Instead of restart if manually restarted the service will help?

To restart the SEP client service go to

Start --> Run --> smc -stop (stop the service)

Start --> Run --> smc -start (start the service)

 

mmm so its not as easy as ending the process "smc.exe"  and restarting the  "symantec management client"

 

out of those, the "Restoring client-server communications with Communication Update Package Deployment"

 

as i did a basic server install on the servers and that doesnt need a restart will this communication update package need one aswell or not

Chetan, your the man, it works

 

thanks

I suggest to esblish first your new SEPM server (SEPM 12.1 RU3) then create an install settings in admin tab, then select Install Packages.

In Install Settings, you can create or add another settings. In Basic Settings tab, select the "Remove all previous logs and policies, and the reset client-server communications settings".

Then, create an installer package with the install settings you've created. Deploy the Installer package to the SEP clients with 12.1.671.4791 version and it will automatically upgraded and report to your new SEPM server.

Hi, 

Follow the below KB.

http://www.symantec.com/business/support/index?page=content&id=TECH104389

Regards

Ajin