ServiceDesk

Hi, I have a problem when I want to migrate ServiceDesk incidents since Helpdesk Incident to ServiceDesk ... The problem appears to report a Mail I put the name of the mail, but I definitely get the following error.

Thanks...

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An error has occurred at: Send Email

Error Message: El nombre solicitado es válido pero no se encontraron datos del tipo solicitado

Stack Trace: System.Net.Sockets.SocketException: El nombre solicitado es válido pero no se encontraron datos del tipo solicitado en System.Net.Dns.GetAddrInfo(String name) en System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6) en System.Net.Dns.GetHostAddresses(String hostNameOrAddress) en System.Net.Sockets.Socket.Connect(String host, Int32 port) en LogicBase.Components.Default.Communication.SmtpClient2.GetClientDomain(String targetAddress) en c:\build\projects\MP1_KB54090\components\LogicBase.Components.Default\Communication\EmailComponent.cs:línea 43 en LogicBase.Components.Default.Communication.SmtpClient2..ctor(String host, Int32 port) en c:\build\projects\MP1_KB54090\components\LogicBase.Components.Default\Communication\EmailComponent.cs:línea 36 en LogicBase.Components.Default.Communication.SendEmailComponent.Run(IData data) en c:\build\projects\MP1_KB54090\components\LogicBase.Components.Default\Communication\EmailComponent.cs:línea 498 en LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context) en LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)

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I'd look at your mail server settings (looks like DNS failures trying to find the mail server name). If you're using the SD machine as the mail server, you can use "localhost" as the mail server.

Mail settings should be modifiable in the ServiceDeskSettings profile in the Process Manager portal.

reecardo: SMTP server configured but still does not work. I can get the SMTP server by performing a PING and Telnet from the SD. Do you have any idea?

I did a Ping to the IP, and the ping with FQDN.

I believe there are 2 Send Email components in the IncidentMigrator.package. Crack open the IncidentMigrator package of ServiceDesk and see what the Email Settings of these components are pointing to (should be using the SD profile email settings variables, but stranger things have happened).