Endpoint Protection

Hi All,

Good Day to All......

We are using SEP 12.1 RU1 MP 1 on Win 2k8 Ent R2 Server in our environment, and around 4000 clients and all clients are taking updates from SEPM (while they are in office) and we have noticed that clients which having less than 1 Gb free space on C drive is not updating, their virus definitions but SONAR, IPS, Download Protection are getting updated properly.

Please suggest.

Thanks in Advance

Ajin

Hi,

Check this

Drive Space used by Virus Definitions Updates

Also Check this thread and beppe comments

https://www-secure.symantec.com/connect/forums/sep-client-not-updating-definitions-because-low-disk-space

the system should meet the minimum system requirement for SEP to run.Hard disk: 700 MB or more free space

http://www.symantec.com/business/support/index?page=content&id=TECH163806

From my personal experience, i wouldn't recommend system under 1gb free space... try to get more

You may want to consider the space usage for system paging.... windows updates.... etc

Remember by default SEP will keep 3 revisions of definition.... also depending on your configuration, the defs sometimes would require a temp space to be unpacked...

HI,

Did you received your answer ?

Hi Ajin,

In the case of the Symantec Endpoint Protection (SEP) client using large amounts of disk space:

 Stop the Symantec service

• Symantec Endpoint Protection

  • Click Start, then Run
  • Type: smc -stop
  • Click OK

Deleting the files

NOTE: The following instructions are to be accomplished from the Command Prompt, as attempting to perform the deletions from Windows Explorer may result in delays and application hangs. Please note that these instructions will delete the files in the targeted directories/folders, not the directories/folders themselves. Do not remove the directories/folders themselves.

 NOTE: The following steps will delete files from the system and having a backup of the system in case of problems resulting from the the deletions is advised.

Open the Command Prompt

Deleting files from User Temp folder

• Click Start, then Run
• Type: cmd
• Click OK

1. Type the following command in Command Prompt. (The following command will vary depending on the user name.) Replace "<NAMEOFUSER>" with the username of the desired Windows user you wish to empty the temp folder for:

• For Windows 2000/XP/2003
   DEL /F /Q "C:\Documents and Settings\<NAMEOFUSER>\Local Settings\Temp"

•  For Windows Vista/7/2008
   DEL /F /Q "C:\Users\<NAMEOFUSER>\AppData\Local\Temp"

2. Deleting the contents of the temp folder at the root of C:\

• Type the following command in Command Prompt:

  DEL /F /Q C:\temp

3. Deleting the contents of the Windows Temp folder

• Type the following command in Command Prompt:

  DEL /F /Q C:\WINDOWS\Temp

4. Deleting the contents of the xfer and/or xfer_temp directories

• Type the following command in Command Prompt:
  • • Windows 2000/XP/2003
      DEL /F /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer_tmp\"

      DEL /F /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer\"

    • Windows Vista/7/2008
      DEL /F /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\xfer_tmp\"

      DEL /F /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\xfer\"

The Quarantine Folder

NOTE: The following instructions are to be done from the Command Prompt as attempting to open the Quarantine folder in the Windows user interface may result in delays and Windows Explorer application hangs due to the large amount of files that can reside there.

Delete the Quarantine Folder

Type the following commands in the Command Prompt:

• Windows 2000/XP/2003
  DEL /F /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"

  RD /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"

• Windows Vista/7/2008
  DEL /F /S /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

  RD /S /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

Recreate the Quarantine Folder

Type the following command in Command Prompt:

• Windows 2000/XP/2003
  MD "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"
• Windows Vista/7/2008
  MD "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

Start the Symantec service

• Click Start, then Run
• Type: smc -start
• Click OK

Hi Ashish,

Thanks for your concerns.

Since most of our clients are meeting the minimum Hard Disk Space requirement ie 700 MB. Since it is not getting Virus definitions updated, rest all are working fine.

So is there any hope by clearing the Virus definitions and updating it.

Best Regards

Ajin