miss match on Virus Count
Created: 26 Dec 2012 | Updated: 27 Dec 2012 | 7 comments
This issue has been solved. See solution.
Hi ,
Good Day to All
We are using SEP 12.1 RU1 MP 1 on Win 2k8 Ent R2 Server in our environment, having 5000 clients across the Globe.
The Current issue is I have pulled Risk Distribution by Computer over a period of one month on 20/12/2012 and one client is reported 25000 virus found and on 21/12/2012 I formatted the same system.
After one week (26/12/2012) again I pulled the same report for the last one month and it is showing 50000 virus and the last virus reported on 19/12/2012.
I am quite surprising that why the count is miss matching, can anyone suggest ?
Thanks in Advance
Ajin
Comments 7 Comments • Jump to latest comment
HI,
Did you check what is difference between (19/12/2012 to 26/12/2012) report?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi Ashish,
Thanks for your response
Yes, I have checked and it shows noting to report.
hi,
It's happening only one client ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi Ashish,
Yes as of now we have noticed one since it having relatively huge no if virus
I think either the SEPM is not reportin properly or else SEP is not reporting properly. You can try recommunicating with the SEPM. Also manually clear the report and monitor it. Also try:
Troubleshooting Report Issue:
http://www.symantec.com/business/support/index?pag...
Regard's
Ajit Jha
Technical Consultant
ASC & STS
Hi Ajith
Thanks for the inputs and it is really helpful
Hi All,
Since Our client and the SEPM are in different time zone, it is a expected behavior look in to the following link for details http://www.symantec.com/business/support/index?pag...
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