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Missing client

Created: 05 Dec 2013 | 3 comments

Hello

I have install OpsCenter 7.5.0.5 (Build 20130209) some time ago and I thought that everything works well, but
today when I was creating a custom report and I wanted to select a specific client from the list of clients
(Create a custom report -> Select Parameters Tab, Filters -> Client -> Client Name -> Value)
i didn't found this client. Client is available in NetBackup.

Next I ran SQL Query
SELECT * FROM domain_client WHERE name="client_name"
the client was displayed with deleted status 0.

Do you know how to update/fix a client list in Opscenter?
Thanks

Operating Systems:

Comments 3 CommentsJump to latest comment

Dave High's picture

Can you confirm the Client has had a backup? There is no way to populate a Client list - it comes from NetBackup. If it isnt showing up (again, it has to have run a backup at least once) then there may be an issue in the database. One other thing - I highly recommend that you upgrade your OpsCenter to 7.5.0.6. A great deal of work went into performance and fixes for that version. You dont need to upgrade NetBackup - just OpsCenter.

Thanks,

dave

alien_poz's picture

Yes, I confirm it. It was the first thing I checked :-)

Dave High's picture

Weird. Please open a support case. This is not normal behavior.

dave