Missing EV client 10.0.2 tab
Created: 12 Dec 2012 | Updated: 12 Dec 2012 | 4 comments
Hi all,
we have upgraded our EV clients to version 10.0.2 and most of our Outlook 2010 users now don't see the EV tab -- even if the add-in is loaded (valkirye.dll) and the email messages have retained their grey vault icon in the readin pane.
We tried to uninstall (http://www.symantec.com/business/support/index?page=content&id=TECH53462) and reinstall the client, but it was no help. We also launched the ResetEvclient.exe application, no help.
Any suggestion? Thanks.
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So.. what did they have installed 'before' this upgrade took place?
Is Outlook in cached mode, or online mode?
Have you done a client trace of a user which is affected?
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
Another thing to check is what the policy is set to for RPC Over HTTP Restrictions
By default its set to Disable the client, and Outlook 2010 when it detects a slow connection enables Outlook Anywhere (which is RPC over HTTP)
That being said, you should receive a prompt saying that it has detected RPC over HTTP and disabled the client
You can also check the Managed Add Ons to make sure its not disabled there also
Maybe you could post us a client log also so we can see what is loading on the client...
http://www.symantec.com/docs/TECH38096
Regards,
Jeff
Did anything further happen with this issue?
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
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