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Missing Files

Created: 22 Apr 2013 • Updated: 24 Apr 2013 | 4 comments
mias's picture
This issue has been solved. See solution.

Hey
I have trying to move a archive from on site to another and faced the same error trace, when move the same archive

17-04-2013 15:52:34 Step 1 of 5 - Copying.
17-04-2013 17:34:17 An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached. Item: 70095061DF9FB2B8587A107CB3A4EC41. Exception: Object reference not set to an instance of an object..
17-04-2013 18:03:15 Progress Statistics: Total items: 281403. Items processed: 63739. Errors: 0.
17-04-2013 18:03:15 An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached. Item: 70095061DF9FB2B8587A107CB3A4EC41. Exception: Object reference not set to an instance of an object..
17-04-2013 18:03:15 Move Archive task has failed with fatal error.
17-04-2013 18:03:15 Stopped Processing

I have then run the evsvr tool for Verify all Archive Objects. And here can I see that SISPartId 70DEE11A2366C63650E961D3371B2CA1~AB~90CD807E~00~1 related to the item that has been failing in the move processes not is found on the disk.

 \\evserver\EVPartition01cdad2e95a9da90$\2010\12-03\7\0DE\70DEE11A2366C63650E961D3371B2CA1~AB~90CD807E~00~1.DVSSP is not found but  \\evserver\EVPartition01cdad2e95a9da90$\2010\12-03\7\0DE\70DEE11A2366C63650E961D3371B2CA1~AB~90CD807E~00~1.DVSCC is existing. Is this the same item and can if just rename file extension from .dvscc to .dvssp or what else to do

2013-04-18 08:45:10  Log file 'C:\Program Files (x86)\Enterprise Vault\Reports\EVSVR\EVSVR_20130418084510.Log' created/opened
2013-04-18 08:45:10 
2013-04-18 08:45:10  EVSVR Version (9.0.2.1061)
2013-04-18 08:45:10 
2013-04-18 08:45:10 
2013-04-18 08:45:10  Operation: Verify
2013-04-18 08:45:10  Option:    Verify Archive Objects - Verify that the CAB, Saveset, SISPart file or CLIP exists
2013-04-18 08:45:10  Data Silo:
2013-04-18 08:45:10    Site:              site1
2013-04-18 08:45:10                        12D057F9C1BE8AA45A783B858F5F0FACD1d10000DKEV00
2013-04-18 08:45:10    Vault Store Group: <All>
2013-04-18 08:45:10    Vault Store:       <All>
2013-04-18 08:45:10    Partition:         <All>
2013-04-18 08:45:10  Date range: Start: <None>, End: <None>
2013-04-18 08:45:10  Archive: <All>
2013-04-18 08:45:10  Threads: 5, Priority: Normal
2013-04-18 08:45:10  Log file: C:\Program Files (x86)\Enterprise Vault\Reports\EVSVR\
2013-04-18 08:45:10 
2013-04-18 08:45:10  Performing initial database and partition checks
2013-04-18 08:45:10 
2013-04-18 08:45:10 
2013-04-18 08:45:10  All checks were completed successfully
2013-04-18 08:45:10 
2013-04-18 08:45:10 
2013-04-18 08:45:10  Operation started
2013-04-18 08:45:10 
2013-04-18 08:45:10  Site: site1
2013-04-18 08:45:10 
2013-04-18 08:45:10    Vault Store Group: VaultStoreGroup1
2013-04-18 08:45:10                       EntryId: 16C1736C1E6A5E44B98569E2E7420D9B91013300DKEV00, Identity: 1
2013-04-18 08:45:10 
2013-04-18 08:45:10      Vault Store: VS 1
2013-04-18 08:45:10                   EntryId: 175801AE6E4F61A4BA0B0EB07DF30E43E1210000DKEV00, Identity: 1
2013-04-18 08:45:10 
2013-04-18 08:45:10        Partition: Ptn1, DeviceType: CIFS
2013-04-18 08:45:10                   EntryId: 151D2FD653A8E5C4695AEEEC9C940E57D1q10000DKEV00, Identity: 0
2013-04-18 08:45:10                   Local path: F:\Enterprise Vault Stores\ Ptn1, Remote path: \\evserver\EVPartition01cdad2e95a9da90$
2013-04-18 08:45:10 
2013-04-18 08:45:47          Saveset records: 15418559
2013-04-18 08:45:47 
2013-04-19 07:15:10 
2013-04-19 07:15:10          SISPart records: 5668538
2013-04-19 07:15:10 
2013-04-19 11:20:03            SISPartId: F03E1A0CFBFEB98426ED9AE67A2D89E1~74~9FEDEDD6~00~1
2013-04-19 11:20:03             SIS Part File not found [0x80070002], File Path: \\evserver\EVPartition01cdad2e95a9da90$\2010\08-13\F\03E\F03E1A0CFBFEB98426ED9AE67A2D89E1~74~9FEDEDD6~00~1.DVSSP
2013-04-19 11:20:03              FP DB Store size (B): 28336, Original item size (B): 28336
2013-04-19 11:20:03 
2013-04-19 12:52:50            SISPartId: 70DEE11A2366C63650E961D3371B2CA1~AB~90CD807E~00~1
2013-04-19 12:52:50             SIS Part File not found [0x80070002], File Path: \\evserver\EVPartition01cdad2e95a9da90$\2010\12-03\7\0DE\70DEE11A2366C63650E961D3371B2CA1~AB~90CD807E~00~1.DVSSP
2013-04-19 12:52:50              FP DB Store size (B): 62228, Original item size (B): 62228
2013-04-19 12:52:50 
2013-04-19 15:18:44 
2013-04-19 15:18:44          SISPartCC files processed: 3498694
2013-04-19 15:18:44 
2013-04-19 15:18:44 
2013-04-19 15:18:44          Verify failed count: 2
2013-04-19 15:18:44          Verify succeeded count: 24585785

Operating Systems:

Comments 4 CommentsJump to latest comment

Wayne Humphrey's picture

*.DVSSP is the sharable part, which means usually its an attachment

*.DVSCC is the converted content, wich is an HTML version of the attachment thats used to be added to the indexes and such

So no, you cant its not the same thing my suggetion is get the original back from backup.

MMcCr's picture

On a side note, after you've restored it I'd check that your AV isnt targetting your vault store partition and hasn't removed the file for what ever reason.

mias's picture

Ok, if I do a repair instead of a verify in evsvr is the only thing it well do then, only deleting the references in the db from the database and nothing more for this to files

because I can not find the files in the backup or av

Wayne Humphrey's picture

yea, its about the onlything you can do ;)

SOLUTION