Missing folders from Archive Explorer
One of my clients is having a strange problem. Some of her folders are missing from the archive explorer. From Outlook, we can search and find the emails she is looking for, but the folder information is missing from the search results. We can access the archived emails but we cannot restore them to her mailbox. It says "Restoration of the basket by the Shopping Service failed".
We have tried to look at the database as per http://www.symantec.com/docs/TECH52763 and the missing folders are not there. There is no discrepancy between the database and the treeview. As if the folders never existed, but Evault still has the archived emails.
Those folders are also missing from her Outlook. She claims she never deleted any of those. I don't think that part is Evault related since Evault does not delete folders from Outlook and none of the items are due to expire.
Any suggestion will be appreciated.