Asset Management Suite

 View Only

  • 1.  Missing Inventory Plugin for Windows Package

    Posted Feb 19, 2012 10:23 AM

    After upgrading to 7.1 SP2 I noticed the Inventory Plug-in for Windows Package is missing.  I was able to recreate the package and fix the installer strings.  I tried applying the 7.1 SP2 HF1 for Inventory and received the error message below.  The install isn't on the C drive.  Has anyone else experienced the same problem? 

    I'm not sure the hot fix has been applied.  The installer file is still 7.1.7580; I was expecting it to be 7.1.7581.

    I don't recall the upgrade asking for the install path and I wouldn't expect it to ask for the install path.  I searched the registry and didn't find a path for "c:\program files\altiris\notification server".  I'm curious where the installer got the path.  Was it accidently coded into the installer?  Is it incorrectly listed in the database or some XML configuration file?

    Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
    Priority: 1
    Help and Support:
    Date: 2/19/2012 9:38:37 AM
    Tick Count: 78187560
    Host Name: USDCA-SMP01
    Process: w3wp (11288)
    Thread ID: 277
    Module: w3wp.exe
    Source: Altiris.SoftwareManagement.Web.PackageRepository.Page_Load
    Description: Failed to get manifest for Inventory Plug-in for Windows Package, Deleted: Inventory Plug-in for Windows Package (87ab3970-9488-458c-b177-3ec73e09da1e): System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Program Files\Altiris\Notification Server\NSCap\bin\Win32\X86\Inventory\Agent Package'.
       at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
       at System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean includeFiles, Boolean includeDirs, SearchOption searchOption)
       at System.IO.DirectoryInfo.GetFileSystemInfos(String searchPattern, SearchOption searchOption)
       at Altiris.SoftwareManagement.PackageRepository.PackageRepositoryManager.RecursiveGenerateManifest(String sRelativeDir, XmlDocument xmlDoc, XmlNode parentNode, Boolean bCreateFileHashes)
       at Altiris.SoftwareManagement.PackageRepository.PackageRepositoryManager.GeneratePackageManifest(Boolean bCreateFileHashes)
       at Altiris.SoftwareManagement.Web.PackageRepository.Page_Load(Object sender, EventArgs e)

     



  • 2.  RE: Missing Inventory Plugin for Windows Package

    Posted Feb 20, 2012 11:36 AM

    Edit the package and check the destination, which is set to a static path on the Notification Server, and ensure it points to the correct drive and folder according to your installation.



  • 3.  RE: Missing Inventory Plugin for Windows Package

    Posted Feb 20, 2012 12:21 PM

    The package definitions have been removed from the console.  I searched for them and they are gone.  To temporarily fix the problem I imported them from a test server and changed the path.  The concern is upgrading removed the package definitions; subsequently, it was removed from all package servers.  No new agent was able to install the inventory plugin.