Missing Organization Tab in PGP Universal Server 3.2.1 after key renewal?
Created: 11 Jul 2012 | 4 comments
Since Symantec's tech support has been non-existent for this issue, my organization's self-signed key expired and thus was renewed. Now, the Organization tab has been missing from the top of the PGP Universal Server console. As a result, the key is invalid for backups, so I haven't had a backup in a few weeks.
Any thoughts/suggestions on what to try?
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The organization tab is completely missing? That doesn't sound good at all, and sounds like something has gone wrong with apache and tomcat. Have you restarted those services?
http://www.cstl.com
I've restarted both apache and tomcat via command line and even bounced the server just in case. No bueno.
Good news is that I can backup via command line, they're just unsigned, which I don't think should be a big deal. At least I hope not...
If this is still an issue I would log a support case with Symantec. I've never heard a instance where an entire tab is missing from the site. I assume you do mean the "Organization Keys" tab.
http://www.cstl.com
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