Missing outlook plugin. Not detecting Eicar files
I have been a long time checking for a solution or at least information that can tell me something about this little plugin, but nothing solved my doubts on these threads.
I have a customer that need to test the outlook plugin, but he has the SMS on the exchange server and he cannot disable it to make the tests, obviously.
The thing is that the tries to send an email with an eicar attached, but no notification of virus from Outlook AP appears. He saves it on a draft, and also nothing: the attachment still continue there. He can preview it, and when he open it, its detected by normal SEP Autoprotect.
In others threads, this solution was given:
If you use Microsoft Outlook over MAPI or Microsoft Exchange client and you have Auto-Protect enabled for email, attachments are immediately downloaded to the computer that is running the email client. The attachments are scanned when the user opens the message. If you download a large attachment over a slow connection, mail performance is affected. You may want to disable this feature for users who regularly receive large attachments.
But personally i dont get the point. Does this means that the attachment is saved on the computer and after opening it, its detected? Isnt it the role of the normal AutoProtect?
The second thing is that no icon, or option for scanning is displayed on the emails.
The plugin is correctly installed and enabled. The version is SEP 12.1 RU1 MP1, and outlook 2010. I know i should recommend the customer not to install, but he wants to know how it works.
I would appreciate any suggestion or explanation of how this plugin works, and if possible how it could be possible to test in my customers case.
Thank you very much in advance!