hello All,
I'm working together with "piotrparfeniuk" on this project, so I send more description about this problem. The MMS was installed in single step directly from 7.1 MR1 install package. The problem occurs both in IOS 4.x and IOS 5.
Override URL for My MMS is server IP address, "use https" is checked and port is set to 443. My clients using internal wireless connection.
Below is a log from the device during a failed attempt ipad profile installation:
wt. lis 29 09:40:09 sandboxd[346] <Notice>: Mobile MGMT(337) deny file-write-create /private/var/mobile/Applications/55798F0F-F1FF-45CF-89BB-EB6146F24B9B/Documentsapt
wt. lis 29 09:40:09 sandboxd[346] <Notice>: Mobile MGMT(337) deny file-write-create /private/var/mobile/Applications/55798F0F-F1FF-45CF-89BB-EB6146F24B9B/Documentsapt
wt. lis 29 09:40:11 profiled[352] <Notice>: (Note ) profiled: Service starting...
wt. lis 29 09:40:11 profiled[352] <Notice>: (Note ) MC: Profile “com.symantec.mdm.enrollment.{0B46FF82-B1D5-4C4F-B49F-BDAF5221951A}” queued for installation.
wt. lis 29 09:40:11 Preferences[129] <Warning>: -[VPNConnectionStore reloadVPN]: The active VPN configuration has changed from to (null)
wt. lis 29 09:40:12 Preferences[129] <Warning>: -[VPNBundleController _vpnConfigurationChanged:] (0xe620910:<VPNBundleController: 0xe620910>): _serviceCount(0), serviceCount(0), toggleInRootMenu(0), RootMenuItem(1)
wt. lis 29 09:40:13 profiled[352] <Notice>: (Note ) MC: Checking for MDM installation...
wt. lis 29 09:40:13 profiled[352] <Notice>: (Note ) MC: ...finished checking for MDM installation.
wt. lis 29 09:40:13 profiled[352] <Notice>: (Note ) MC: Beginning profile installation...
wt. lis 29 09:40:16 profiled[352] <Notice>: (Error) MC: Cannot retrieve SCEP identity: NSError:
Desc : Wystąpił błąd sieci.
Sugg : zły URL
US Desc: A network error has occurred.
Domain : MCSCEPErrorDomain
Code : 22005
Type : MCFatalError
...Underlying error:
NSError:
Desc : zły URL
Domain : NSURLErrorDomain
Code : -1000
Type : MCFatalError
wt. lis 29 09:40:16 profiled[352] <Notice>: (Error) MC: Rolling back installation of profile “com.symantec.mdm.enrollment.{0B46FF82-B1D5-4C4F-B49F-BDAF5221951A}”...
wt. lis 29 09:40:16 profiled[352] <Notice>: (Error) MC: Installation of profile “com.symantec.mdm.enrollment.{0B46FF82-B1D5-4C4F-B49F-BDAF5221951A}” failed with error: NSError:
Desc : Nie można było zainstalować profilu „MDM Enrollment”.
Sugg : Wystąpił błąd sieci.
US Desc: The profile “MDM Enrollment” could not be installed.
US Sugg: A network error has occurred.
Domain : MCProfileErrorDomain
Code : 1009
Type : MCFatalError
Params : (
"MDM Enrollment"
)
We don't have any idea to resolve this problem.
Now, we used alternative sollution as follow. We installed MMS 7.1 without MR1 FixPack. Then we enroll devices with IOS 4.x over http. Everythink was fine. In the next step we install hot fix MR1. Now every devices with IOS 4.x over http working fine, but we still have problems with IOS 5 over HTTPS.
Bellow are the logs from IPad device with IOS 5 when we try enroll it over https:
wt. lis 29 14:59:56 profiled[366] <Notice>: (Error) MC: Profile “com.symantec.mdm.enrollment.{CE13EF37-7453-4C88-9249-053FD5DAF976}”
failed to install with error: NSError:
Desc : Instalacja profilu nie udała się
Sugg : Nie można było zainstalować profilu „MDM Enrollment”.
US Desc: Profile Failed to Install
US Sugg: The profile “MDM Enrollment” could not be installed.
Domain : MCInstallationErrorDomain
Code : 4001
Type : MCFatalError
...Underlying error:
NSError:
Desc : Nie można było zainstalować profilu „MDM Enrollment”.
Sugg : Nie można było zainstalować pakietu danych „MDM”.
US Desc: The profile “MDM Enrollment” could not be installed.
US Sugg: The payload “MDM” could not be installed.
Domain : MCProfileErrorDomain
Code : 1009
Type : MCFatalError
Params : (
"MDM Enrollment"
)
...Underlying error:
NSError:
Desc : Nie można było zainstalować pakietu danych „MDM”.
Sugg : Certyfikat serwera dla
„https://SMM-IPAD.poc.com/IOSServices/mdm.sync” jest nieprawidłowy.
US Desc: The payload “MDM” could not be installed.
US Sugg: The server certificate for
“https://SMM-IPAD.poc.com/IOSServices/mdm.sync” is invalid.
Domain : MCInstallationErrorDomain
Code : 4001
Type : MCFatalError
Params : (
MDM
)
...Underlying error:
NSError:
Desc : Certyfikat serwera dla
„https://SMM-IPAD.poc.com/IOSServices/mdm.sync” jest nieprawidłowy.
US Desc: The server certificate for
“https://SMM-IPAD.poc.com/IOSServices/mdm.sync” is invalid.
Domain : MCHTTPTransactionErrorDomain
Code : 23002
Type : MCFatalError
Params : (
"https://SMM-IPAD.poc.com/IOSServices/mdm.sync"
)
Looks like problem with certificate.
Do you have any idea or sugestions?
Regards
Tomek