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Mobile Management 7.2 MRI Error When Updating Device Policies

Created: 26 Jul 2012 | 4 comments

Hello, I am getting an error when trying to update Device Policies after upgrading to symantec Mobile Management 7.2. It worked ok before the upgrade

 

The error is:

 

There was an error processing the command: result=-1. See the server logs for more details.

 

Not sure what log to check? Can anyone help?

 

 

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mclemson's picture

What do the Altiris Log Viewer logs show?  What kind of device is this?

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

bricurrie's picture

Hi the Altiris Log Viewer shows the attached. All devices i have are IOS. Ipads/Ipods

 

   

AttachmentSize
log.doc 105.5 KB
cpoisel's picture

Do you have the Ports opened to APNS from MMS Server and your mobile devices?

TCP 2195,2196 and 5223 is needed

bricurrie's picture

Yes i do. this has now been reolved by Symantec support.

 

i needed to upgrade the Site Server Package to 1.0.4564.0

 

thanks