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Mobile Management 7.2 MRI Error When Updating Device Policies

Created: 26 Jul 2012 | 4 comments

Hello, I am getting an error when trying to update Device Policies after upgrading to symantec Mobile Management 7.2. It worked ok before the upgrade

The error is:

There was an error processing the command: result=-1. See the server logs for more details.

Not sure what log to check? Can anyone help?

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mclemson's picture

What do the Altiris Log Viewer logs show?  What kind of device is this?

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner

bricurrie's picture

Hi the Altiris Log Viewer shows the attached. All devices i have are IOS. Ipads/Ipods

log.doc 105.5 KB
cpoisel's picture

Do you have the Ports opened to APNS from MMS Server and your mobile devices?

TCP 2195,2196 and 5223 is needed

bricurrie's picture

Yes i do. this has now been reolved by Symantec support.

i needed to upgrade the Site Server Package to 1.0.4564.0