Mobile Management 7.2 MRI Error When Updating Device Policies
Created: 26 Jul 2012 | 4 comments
Hello, I am getting an error when trying to update Device Policies after upgrading to symantec Mobile Management 7.2. It worked ok before the upgrade
The error is:
There was an error processing the command: result=-1. See the server logs for more details.
Not sure what log to check? Can anyone help?
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What do the Altiris Log Viewer logs show? What kind of device is this?
Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com
Hi the Altiris Log Viewer shows the attached. All devices i have are IOS. Ipads/Ipods
Do you have the Ports opened to APNS from MMS Server and your mobile devices?
TCP 2195,2196 and 5223 is needed
Yes i do. this has now been reolved by Symantec support.
i needed to upgrade the Site Server Package to 1.0.4564.0
thanks
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