Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Mobile Management 7.2 SP1 update

Created: 08 Oct 2012 • Updated: 08 Oct 2012 | 3 comments
Network23's picture


Just want to let you know that at this time Symantec Mobile Management 7.2 SP1 is incompatible with Mobile Security 7.2!

If you have installed Symantec Mobile Security Solution 7.2 and Mobile Management 7.2 MR1 and you want to update to Symantec Mobile Management 7.2 SP1 you have to uninstall Mobile Security angry.

 I know this will be fixed later this month...

Comments 3 CommentsJump to latest comment

joe.zeles's picture

I don't believe its incompatible, its just that the SIM isn't aware that it is compatible.  I think you have to uninstall Mobile Security, install SP1, and then re-install the Mobile Security solution.

Joe Zeles - Sr. Systems Engineer

Intuitive Technology Group - Symantec Platinum Partner

mclemson's picture

The rough part is it's really easy to miss SIM telling you "The following products will be uninstalled.." and then Mobile Security is listed in a long list of programs.

Network23, I know they're working to revise the the .pl.xml so that it no longer uninstalls Mobile Security, since they are in fact compatible.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner

Network23's picture

Hi Joe zeles and mclemson

I know that we can install Mobile Security 7.2 after the upgrade of Mobile Management 7.2 SP1, but anyway if i have to uninstall a product to install another one then from my point of view this is incompatible even if we are able to install both products.