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Mobile Security Gateway External Host Address

Created: 23 Jan 2013 • Updated: 24 Jan 2013 | 4 comments
JFinnhult's picture
This issue has been solved. See solution.

Hi guys

I'm having problems entering my external host address in the Mobile Security Gateway. The address is valid and pointing to my dmz reverse proxy, what am I missing? The address is written without https:// and as subdomain.domain.com.

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JFinnhult's picture

After a whole lot of trial and error it turns out that the domain-name cannot start with a number. Our external POC-domain starts with a 1. Numbers within a domain-name don't seem to matter though.

I can manually dig into the database and change the value to our domain (and see the correct value in the Mobile Gateway Settings), but enrollment fails anyway and I guess it's not a supported way.

SOLUTION
Mick2009's picture

Hi JFinnhult,

Many thanks for the posts.  Just to confirm: is this with Symantec Mobile Security 7.2 MR1?

With thanks and best regards,

Mick

With thanks and best regards,

Mick

JFinnhult's picture

Hi Mick2009

Yes, this is true for 7.2 MR1.

/Jonas

Mick2009's picture

Thanks Jonas!

I keep an eye on https://www-secure.symantec.com/connect/security/forums/mobile-security for SMS 7.2 questions.  Glad I spotted this here.

the domain-name cannot start with a number. Our external POC-domain starts with a 1.

That's not a known issue (several are listed in the Release Notes....  

Symantec™ Mobile Security 7.2 Release Notes
http://www.symantec.com/docs/DOC5663  )
 

I can't say that I have ever tried creating a MSG on a domain name that begins with a number, though. 

What was listed in the Altiris logs?  Any errors there?

How to Collect Troubleshooting Information from Symantec Mobile Security 7.2
http://www.symantec.com/docs/TECH198366 
 

And did you try with an IP specified, rather than a FQDN?  Did that work?

Here's a KB about MSG's that may be interesting... 

Recommendations for Configuring a Healthy Mobile Security Gateway for Symantec Mobile Security 7.2
http://www.symantec.com/docs/TECH197866 
 

Final question: what time and date formats are in use in this environment?  The initial (non-MR1 release) had some trouble with European-formatted dates.

Cheers in advance for some more details!

Mick

With thanks and best regards,

Mick