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Mobile Security Proxy ignoring

Created: 18 Mar 2013 • Updated: 18 Mar 2013 | 4 comments
NirHal's picture


Please see the attach files that explain our issue with Symantec Mobile Security.

The main issue is that the application is ignoring our Proxy settings.

And the map is not showing the pointer locating the device.

So we can't use the GCM way to control and send command to our devices.


DMZ: Reverse Proxy with Trusted Certificate.
DMZ: Symantec Security Gateway.
LAN: Symantec Mobile Security.

color:#1F497D">Devices information we made tests:

color:#1F497D">Device color:#1F497D">: Samsung Tab 2.

color:#1F497D">OS color:#1F497D">: 4.0.3

color:#1F497D">Device color:#1F497D">: Samsung Galaxy Nexus

color:#1F497D">OS color:#1F497D"> 4.2

color:#1F497D">Device color:#1F497D">: Samsung Galaxy S2

color:#1F497D">OS color:#1F497D">: 4.0.3



Operating Systems:

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Mick2009's picture

Hi NirHal,

Just a shot in the dark: is there a MS Forefront Unified Access Gateway (UAG) in your network/that the traffic must pass though?

Please update this thread with details on any security products, etc that are on the servers that the traffic passes through.  Sometimes other vendors' actions interfere with how the product is intended to work: that may be the case here.

All the best,


With thanks and best regards,


NirHal's picture


Here is a official Symantec response for the case open regarding my issue.

Proxy is not supported.


Hi Nir,

Topology with a Proxy server between Symantec Management Platform and Google Cloud Messaging is not supported.

I will get more information from the development team if it is planned for future releases and let you know as soon as possible.

Best regards,


Tech Support Engineer

Symantec Corporation

Mick2009's picture

Thanks NirHal.  I know it's not supported for Symantec Mobile Management- looks like that might be a good feature for the Ideas proposed for Symantec Mobile Security.

With thanks and best regards,


Mick2009's picture

I have taken the liberty of creating this enhancement request:

Enable Symantec Mobile Security 7.2 server to send GCM commands through a proxy server

All Connect forum members with an interest in Mobile Security, feel free to vote for (or against) this and other proposed new features!

With thanks and best regards,