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Modifying Email for Resolution Confirmation

Created: 08 Aug 2012 • Updated: 08 Aug 2012 | 2 comments
This issue has been solved. See solution.

Hello,

We are needing to modify the email that is sent to the affected user when a task is resolved.  This is the email that contains the link to "Verify Resolution".  I have been unable to locate it in the Workflow.  Can someone provide me some guidance to where the text can be modified for this email?

Thanks.

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Aryanos's picture

It's in the SD.IncidentMangement project -> Customer Confirm Model -> Have Customer Confirm Resolution -> Event Configuration tab -> Start Process [...] -> Thank You Body

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SOLUTION