Endpoint Protection

Hey Guys

I'm having a problem with Sending monitoring reports from customers server end to my email address after doing an upgrade from V11 to V12.

We have few customers who are using Symantec Endpoint protection.  For one of our customers we did a clean install of Symantec v12. We also configured Monitoring tool for this customer and I have to say it works perfectly! It sends us 2 reports every week in HTML view (not as attachments). It looks and works very nice!! :)

Now here is the current problem...When I did an UPGRADE for a different customer from version 11 to version 12 the monitoring tool is not working. I tried to configure through Admin > Servers > Edit the server properties. Click on Email server tab and I enter the details. When I click test email it comes up with this error message "Enter a valid email address for the Symantec Endpoint protection Manager administrator. [admin] This address is used for system notifications and reports."

Now I have tried everything.. from symantec@domain.com, admin@domain.com and so on but nothing WORKS!!!

Please can some explain to me what I'm doing wrong? Because with an upgrade I never had this problem. I just entered the information it required and it worked!!

Thanks Guys

Best regards

SteelRabbit:)

I'd first check the server properties to see if the mail server is configured correctly.

I'd first check the server properties to see if the mail server is configured correctly.

The settings are correct because its sending us a report in attachments. I would prefer to be in HTML view. You know how there is an option through Admin > Servers > Edit the server properties. Click on Email server tab and you can enter the details to configure the monitor stuff. When I enter the email address it gives me an error... I want the monitor stuff to be configured through that option.

Thanks

Can u check the regional settings as per this discussion?

https://www-secure.symantec.com/connect/forums/sepm-configuration-wizard-issue-invalid-email-address#comment-5939121

Thanks Rafeeq.

I had to add email adress under admin properties before i could add under monitor option.

Thanks a lot again :)