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Monitors Summary with no information

Created: 26 Apr 2013 | 10 comments
strach's picture

Hi all, I need some help. I have a SEPM 12.1 (RTM) installed on a Win2k3 server and the DB is a SQL Server installed on another server. My problem is that the monitors summary doesnt show information (no information/blank data) and when i try to make a Risk Report from Logs, i get "no entries". The last data for this type of report is from 20 days back. However if a try to get a Computer Status report from past 24 hours i get results.

Operating Systems:

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.Brian's picture

And you've confirmed that there have been "incidents" which should be showing?

This summary only shows info for the last 12 hours. Is it possible there have been no risks in the last 12 hours (I don't know your environment so I can't really speculate)?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Rafeeq's picture

May be no risks from last 20 days, try running Eicars test just to make sure its working fine

check this document too

Error: Query failed when running Comprehensive Risk Report for 24 hours

strach's picture

i have around 3000 machines. I detect some conficker infections with a next gen firewall so im pretty sure that we have incidents.

Another info, all the machine are out-of-date in the endpoint status graphic on the home. The date of the last definitions dates coincides with the last record what i get in the risk report. But when i check it directly into the clients, they are with the lasts definitions.

.Brian's picture

You're on the first version of 12.1, any chance you can upgrade to 12.1 RU2?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

strach's picture

Its part of my plan do an upgrade. But i need to figure out what is the cause of this problem first

SameerU's picture

Hi

Please upgrade to SEP 12.1.2

Regards

SameerU's picture

Hi

Have you got the chance to upgrade ?

Regards

strach's picture

I cant upgrade to 12.1.2 cause my sql server is 2000. I will try to upgrade to 12.1.1 (RU1 MP1) or migrate the DB to an SQL Server 2008 to upgrade to 12.1.2

theexplorer's picture

Is this what we are talking about?

Home, Monitors and Reports tabs in the SEPM are blank. Able to reach SEPM Reporting through Internet Explorer

http://www.symantec.com/docs/TECH156875

Good Luck!

Good Luck!

strach's picture
Hi, thanks for the link but that is not my problem because if I do a direct query to the database I get no results. The last event was a month ago and if i check directly on the clients log from random machines, i get events but searching throught the manager i only saw blank data.