Moved Items issue
Created: 08 Sep 2010 | 7 comments
Hi All,
We are using EV 8.0 SP3 . We also use a Centera for our storage.
WE hit an interesting issue today and wondered if anyoneelse had seen this before?
After the moved items update ran last night (with no failures) and the logs showing the specific item has been updated, the shortcut that has been moved isnt reflected in the correct folder in Archive Explorer, its still showing in its original folder?
Is this a config issue or down to the Centera?
Any advice would be useful!!
Thanks
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Sometime it does take time to
Sometime it does take time to update in Archive explorer. Hope you have tried refreshing the page ..
Make sure you right click on the left hand side and right hand side pane in the arhive explorer and hit refresh
If this response answers your concern, please mark it as a "solution"
Probably not useful at all, but...
These sound obvious, but;
BTW I am no longer lesbian! I have failed....
yes....
@ RahulGThis is 12 hours after the over night archive and move items run has finished, so id expect it to update archive explorer in that time.
@Batmanfail
1. Yes theis item is set in the mailbox policy
2. the emails has stayed in the same mailbox, its literally gone folder a to folder b so there isnt a permissions issue involved
3. the shortcut still exists in folder b, and in the moved items log over night you can see it has updated the folder location with the shortcut that has been moved, its just not reflected in Archive Explorer!!
Thanks guys anything else you can think of?
OK
some more useless advice then ;)
BTW I am no longer lesbian! I have failed....
:-)
Tried most of it...
1. Yep defo not in read only mode...
2. Archiving is not running in report mode
3. centera is running in compliance mode
4, there were 9 failed items in the users index, ive rebuilt the index and the item still isnt showing in the folder b. As far as i understand as well the Move is purely to update the index to point the item to the new folder, so the centera still shouldnt have an issue with this either?!
Ive set some more test items to move over night tonight and ill see if they update into the right location.
Thanks
A6 Queue
I believe the moves use A6 in MSMQ, so keep an eye on that queue if you can?
The Centera - If you are in Compliance Complete (ce+) mode, also known as Compliance Edition Plus, then maybe this has an affect on items being deleted from the Index too? That's only a guess, but thought to bring it up. If anyone else on the forum has any info, please pipe in about now...
BTW I am no longer lesbian! I have failed....
Also...
these KB's may be worth a look?;
http://seer.entsupport.symantec.com/docs/316946.htm
http://seer.entsupport.symantec.com/docs/282737.htm
BTW I am no longer lesbian! I have failed....
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