Endpoint Protection Small Business Edition

I recently purchased a new server for a client. I was planning on moving all of the software: SEPM, Backup Exec, etc to the new server. I backed up my SEPM database on the old server, installed SEPM on the new server, and loaded the database on the new SEPM. All of my settings and clients transfered over but none of the clients are syncing up with SEPM on the new server. I've got all of the services disabled on the old server, although I've yet to uninstall it. I wanted to make sure everything was working properly on the new server before I completed removed SEPM from the old.

Any help on how I can get my clients to sync up with the new SEPM, short of uninstalling SEP, deleting the clients, and reinstalling SEP on each machine? SEPM manages 26 PCs.

 

Thanks.

Hello,

Here is an Article on the same issue: 

Symantec Endpoint Protection 12.1: Clients cannot communicate with Manager after re-configuration with disaster recovery file

Thanks for the response. I've cleared that problem up but now I'm dealing with another. For some reason my SEPM and Embedded DB services keep stopping and I'm not able to login to SEPM. Here is the log from scm-server 0 log, 2011-09-29 12:10:56.081 THREAD 1 SEVERE: ================== Server Environment =================== 2011-09-29 12:10:56.081 THREAD 1 SEVERE: os.name = Windows Server 2008 R2 2011-09-29 12:10:56.082 THREAD 1 SEVERE: os.version = 6.1 2011-09-29 12:10:56.082 THREAD 1 SEVERE: os.arch = x86 2011-09-29 12:10:56.082 THREAD 1 SEVERE: java.version = 1.6.0_24 2011-09-29 12:10:56.082 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc. 2011-09-29 12:10:56.083 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM 2011-09-29 12:10:56.083 THREAD 1 SEVERE: java.vm.version = 19.1-b02 2011-09-29 12:10:56.083 THREAD 1 SEVERE: java.home = D:\Program Files\jre 2011-09-29 12:10:56.084 THREAD 1 SEVERE: catalina.home = D:\Program Files\tomcat 2011-09-29 12:10:56.084 THREAD 1 SEVERE: java.user = null 2011-09-29 12:10:56.084 THREAD 1 SEVERE: user.language = en 2011-09-29 12:10:56.084 THREAD 1 SEVERE: user.country = US 2011-09-29 12:10:56.085 THREAD 1 SEVERE: scm.server.version = 12.1.671.4971 2011-09-29 12:11:53.439 THREAD 1 SEVERE: org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory ([Sybase][ODBC Driver][SQL Anywhere]Database server not found) at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1549) at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1388) at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044) at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:520) at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:417) at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:402) at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:392) at com.sygate.scm.server.db.util.DatabaseUtilities.getDBConnection(DatabaseUtilities.java:2561) at com.sygate.scm.server.db.util.DatabaseUtilities.testConnection(DatabaseUtilities.java:2518) at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:128) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173) at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993) at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420) at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733) at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799) at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779) at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601) at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675) at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601) at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502) at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315) at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324) at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061) at org.apache.catalina.core.StandardHost.start(StandardHost.java:840) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463) at org.apache.catalina.core.StandardService.start(StandardService.java:525) at org.apache.catalina.core.StandardServer.start(StandardServer.java:754) at org.apache.catalina.startup.Catalina.start(Catalina.java:595) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414) Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method) at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769) at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38) at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582) at org.apache.tomcat.dbcp.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1556) at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1545) ... 35 more 2011-09-29 12:11:53.470 THREAD 1 SEVERE: in: com.sygate.scm.server.servlet.StartupServlet com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database! at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:129) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173) at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993) at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420) at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733) at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799) at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779) at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601) at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675) at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601) at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502) at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315) at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324) at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061) at org.apache.catalina.core.StandardHost.start(StandardHost.java:840) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463) at org.apache.catalina.core.StandardService.start(StandardService.java:525) at org.apache.catalina.core.StandardServer.start(StandardServer.java:754) at org.apache.catalina.startup.Catalina.start(Catalina.java:595) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414) 2011-09-29 12:11:53.498 THREAD 1 SEVERE: DomainId: null SiteId: null ServerId: 2653178A0A0000330078B825E1776D17 SystemEventId: 1281 EventDesc: Unexpected server error. MessageId: 1 ErrorCode: 268500992 com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database! at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:129) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173) at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993) at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420) at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733) at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799) at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779) at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601) at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675) at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601) at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502) at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315) at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324) at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061) at org.apache.catalina.core.StandardHost.start(StandardHost.java:840) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463) at org.apache.catalina.core.StandardService.start(StandardService.java:525) at org.apache.catalina.core.StandardServer.start(StandardServer.java:754) at org.apache.catalina.startup.Catalina.start(Catalina.java:595) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414) com.sygate.scm.server.util.ServerException: Unexpected server error. at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:359) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:333) at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:261) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173) at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993) at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420) at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733) at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799) at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779) at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601) at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675) at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601) at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502) at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315) at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324) at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061) at org.apache.catalina.core.StandardHost.start(StandardHost.java:840) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463) at org.apache.catalina.core.StandardService.start(StandardService.java:525) at org.apache.catalina.core.StandardServer.start(StandardServer.java:754) at org.apache.catalina.startup.Catalina.start(Catalina.java:595) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414) Caused by: com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database! at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:129) ... 26 more 2011-09-29 12:11:56.520 THREAD 1 SEVERE: SEM: Connect to database failed java.sql.SQLException: SEM: Connect to database failed at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:466) at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:58) at java.util.logging.Logger.log(Logger.java:481) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:361) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:333) at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:261) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173) at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993) at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420) at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733) at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799) at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779) at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601) at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675) at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601) at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502) at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315) at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324) at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061) at org.apache.catalina.core.StandardHost.start(StandardHost.java:840) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463) at org.apache.catalina.core.StandardService.start(StandardService.java:525) at org.apache.catalina.core.StandardServer.start(StandardServer.java:754) at org.apache.catalina.startup.Catalina.start(Catalina.java:595) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414) Caused by: java.lang.NullPointerException at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:421) ... 31 more

Check if the solution mentioned here can help to fix the issue

http://www.symantec.com/business/support/index?page=content&id=TECH131526

I ended up having to reinstall a fresh DB. How can I transfer my licenses from old version of SEPM to the new one?